Technical Support Engineer Pressable Jobs in New Zealand

Restaurant365 is a SaaS company disrupting the restaurant industry! Our cloud-based platform provides a unique, centralized solution for accounting and back-office operations for restaurants. Restaurant365’s culture is focused on empowering team members to produce top-notch results while elevating their skills. We’re constantly evolving and improving to make sure we are and always will be “Best in Class” ... and we want that for you too!

This position is primarily responsible for designing, organizing, modifying, and supporting Restaurant365’s computer systems and networks, as well as researching and implementing current and cutting-edge technical products and solutions.

How you'll add value:

• Manage and secure enterprise devices through Microsoft Intune
• Configure and monitor Microsoft Defender endpoint protection
• Troubleshoot escalated technical issues to resolution, documenting occurrences, and resolutions
• Continually improve infrastructure through optimization of existing systems, services, and technologies and through research and implementation of new and emerging technologies
• Provide technical guidance and support to IT Specialists
• Implement and maintain conditional access to protect networks, endpoints, and identities from threats while ensuring compliance through security policies
• Implement identity protection through conditional access polices and other Microsoft Identity services to safeguard user identities and enforce zero trust security
• Ensure security of company data; both internally and cloud hosted
• Recommend, schedule, and perform hardware, software, and network improvements, upgrades, configuration changes, etc.
• Collaborate with Facilities and Office Management to ensure proper IT infrastructure is in place for expansions, moves, and changes
• Install, configure, monitor, maintain, and troubleshoot issues with conference room A/V equipment and/or office equipment such as printers, digital signage, and A/V equipment
• Create, maintain, and update technical documentation, physical and logical network diagrams, policies, procedures, user guides, etc.
• Support off-site events with a/v setup, tech support, and logistics
• Other duties as assigned
• This job has no supervisory responsibilities
• Occasional travel may be required

What you'll need to be successful in this role:

• Bachelor's degree in Information Technology, or an equally relevant field, or an equivalent combination of higher education and relevant work experience
• Industry certifications such as CompTIA A+, Microsoft Certified Professional (MCP), or equivalent are preferred
• 3-5 years of network administration, or system administration experience
• 2+ years of experience in an end-user facing technical support role
• Proven project and time management skills, with experience in planning, implementing, and managing IT projects
• Strong communication skills, both written and verbal, with the ability to convey complex technical concepts to a diverse audience
• Excellent teamwork and collaboration skills, with the ability to work effectively with cross-functional teams
• Adaptability and flexibility in a dynamic and fast-paced work environment
• Expert troubleshooting and problem-solving skills with the ability to diagnose and resolve technical issues of Windows PCs, Apple MacOS devices, iOS devices, mobile devices, and A/V equipment efficiently
• Knowledge of wireless, wired, and VPN networks and equipment
• Experience with enterprise security policies, access controls, and employee onboarding/offboarding processes
• Advanced experience with Microsoft Office 365 (Word, Excel, PowerPoint, Outlook, OneDrive, etc.)
• Proficient in Microsoft 365 Admin Console, including administration of users and groups, resources, and licensing, billing, and subscriptions
• Experience with Microsoft 365 admin centers, including Microsoft Entra, Exchange, SharePoint, Microsoft Purview, and Microsoft Security
• Proficiency with Helpdesk systems configuration and functionality
• Knowledge of MDM technologies such as Microsoft Intune and JAMF
• Knowledge of workflow automations within systems such as Zapier, Workato, Power automate or similar software to reduce manual processes
• Experience in any of the following systems are preferred: FreshService, Slack, Zoom, Atlassian, Monday.com, Torii

PHYSICAL REQUIREMENTS

• Ability to lift up to 50 pounds

R365 Team Member Benefits & Compensation

• This position has a salary range of $70K-$90K. The above range represents the expected salary range for this position. The actual salary may vary based upon several factors, including, but not limited to, relevant skills/experience, time in the role, business line, and geographic location. Restaurant365 focuses on equitable pay for our team and aims for transparency with our pay practices.
• Comprehensive medical benefits, 100% paid for employee
• 401k + matching
• Equity Option Grant
• Unlimited PTO + Company holidays
• Wellness initiatives