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An Exciting Opportunity Awaits!

Join our team as a Customer Services Administrator and make a real impact in a trusted, dynamic environment at Palmerston North.

ABOUT TIMG

TIMG provides secure information management solutions for New Zealand businesses and government agencies. With over 30 years of experience and over 15,000 clients across Australasia, TIMG is proudly New Zealand-owned and backed by Freightways.

About the Palmy team

We are a small, highly productive team who like to have a laugh, work hard, and enjoy lunch shouts from time to time – doesn’t everybody enjoy Fish & Chips?

• Our branch enjoys a lifestyle not afforded in the bigger cities; great hours mean you’ll be home early!
• Our team enjoys a stable, safe work environment with consistent workload - no surprises, just solid work! We’re high performers, growing fast, and need a team member to keep the momentum going. Plus, people stick around for the long haul!
• Join an industry leader that values your well-being and long-term growth.

ABOUT THE ROLE

We have an exciting opportunity for a proactive and detail-oriented individual to join our team as a Customer Services Administrator. In this full-time role, you will play a key part in supporting internal and external teams, managing customer service processes, and ensuring the smooth and efficient handling of administrative tasks to meet client expectations.

KEY ACCOUNTABILITIES:

The role’s responsibilities include, but are not limited to:

• Manage customer requests, process orders, and ensure accurate data entry in the customer service system.
• Provide timely and professional support to clients through calls and emails.
• Coordinate with internal teams to ensure smooth service delivery and resolve any customer concerns.
• Maintain customer records, update information in the system, and ensure proper documentation.
• Assist with internal reporting, preparing monthly summaries, and tracking performance against KPIs.
• Ensure high standards of customer service are maintained at all times.
• • Handle customer queries efficiently, ensuring all issues are addressed and resolved promptly.
• Assist with internal and external audits as required.

ABOUT YOU

• You thrive in a small team, enjoy administrative work, and are comfortable handling customer inquiries.
• You’re organized, detail-oriented, and able to manage multiple tasks efficiently.
• You enjoy using technology to streamline processes, and you’re familiar with Microsoft Office.
• You’re approachable, with excellent communication skills and a friendly manner.
• You have a positive, can-do attitude and enjoy helping others.

WHAT'S ON OFFER

This is an exciting opportunity to join a motivated, passionate, and diverse team within a company that values and rewards outstanding performance. We are committed to supporting a healthy work-life balance while fostering personal and professional growth.

Here’s what we offer:

• Access to discounted medical insurance and the Employee Assistance Programme (EAP).
• Recognition for your service and contributions.

COME AND JOIN US!

We are a high-security company, and successful applicants must pass a drug/alcohol test and police check. Candidates must have the legal right to work in New Zealand (citizenship, residency). Unfortunately, we are unable to offer visa sponsorship for this role.
If you have the attributes we’re looking for and can add value to our team, submit your application online today. We’d love to hear from you!