Technical Change Lead, New Zealand

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InsuredNZ

Broker Support

  • Posted 1mo ago
  • Hybrid
  • Full Time, Part Time
Salary

$65  -  $85 k/fortn

Job Description

About the Business

At InsuredNZ, we're passionate about helping our clients secure their futures and achieve peace of mind. We believe in fostering a collaborative and supportive team environment, offering competitive compensation and comprehensive benefits to ensure our employees thrive both personally and professionally. We're a company that values its people and invests in their success! 🚀

About the Role

This Mid Level Broker Support role in our Auckland office is key to ensuring the smooth and efficient operation of our brokerage services. You'll be a vital link between our brokers and clients, providing exceptional support and contributing to a positive client experience. This hybrid role offers flexibility and a fantastic work-life balance.

The Role Will Involve

  • Provide administrative support to brokers/advisors, including preparing and processing insurance applications, endorsements, renewals, and claims documentation.
  • Assist in compiling and organizing client information, policies, and documentation for underwriting and claims processing.
  • Respond promptly to inquiries from brokers, clients, and internal stakeholders, providing accurate information and resolving issues efficiently.
  • Maintain accurate and up-to-date client and policy records in our systems, ensuring compliance with regulatory requirements.
  • Coordinate with insurance carriers to obtain quotes, bind coverage, process policy changes, and assist with claims reporting and follow-up.
  • Liaise with the claims department to facilitate the claims process, including reporting claims, gathering documentation, and following up on claim status.
  • Perform general administrative tasks such as data entry, digital filing, and managing correspondence to support the brokerage's operations.
  • Undertake additional duties as required to support the company’s objectives and client needs.


Skills, Qualifications, and Experience

  • Candidate holds, or is studying towards New Zealand Certificate in Financial Services (Insurance) (Level 5).
  • Previous experience in administration, insurance, or finance is preferred.
  • Comfortable handling both inbound and outbound calls.
  • Strong problem-solving skills and ability to work under pressure.
  • Analytical, inquisitive, and proactive with the initiative.
  • Excellent written and verbal communication skills.
  • Customer-focused with the ability to build and maintain relationships with customers, business partners, and teammates.
  • A demonstrated interest in a career in insurance.


Benefits and Perks
Competitive salary and benefits package. 💰
Hybrid work style offering a blend of office and remote work. 🏡🏢
Collaborative and supportive team environment. 🤝
Opportunities for professional development and growth. 📈

Further Information

To apply for this role, please swipe right. We look forward to hearing from you!

Benefits and Perks

  • 📈
    Professional Development
  • 💳
    Company Discounts
  • ⛽
    Vehicle/Fuel Card
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