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PERSOLKELLY

Helpdesk Support Specialist Level 1

  • Posted 3w ago
  • Hybrid
  • Casual
Location

Auckland

Job Description

  • Work for a global technology company
  • Excellent customer service & solution oriented approach
  • Based in Auckland CBD and Hybid work


Company Overview:

Our Client, a leading technology company that operates in more than 170 countries. It provides a wide range of personal computing, printing, collaboration and 3D products and services to consumers and businesses across Aotearoa and the Pacific. We believe that one thoughtful idea has the power to change the world and have a goal to be the most sustainable and just technology company in the world by 2030.

Job Description:

Our client is seeking a motivated and experienced Helpdesk Support Specialist to join the Team supporting laptops and related services for its clients. This role focus on managing inquiries related to both PC hardware and Software, ensuring a seamless experience for its clients.

Responsibilities:

  • Handle and resolve customer inquiries regarding laptops, including hardware and software troubleshooting.
  • Collaborate with team members to provide effective solutions and exceptional service.
  • Maintain accurate records and provide detailed reports as required.
  • Navigate and resolve customer conflicts with professionalism.
  • Utilize Microsoft Office tools for data analysis and presentations.


Key Requirements:

  • 3-4 years of experience in a customer service role within a large corporate environment.
  • Proven expertise in PC hardware and software troubleshooting.
  • Strong attention to detail and problem-solving skills.
  • Ability to work both independently and collaboratively in a team environment.
  • Experience managing customer conflicts with a calm and solution-oriented approach.
  • Ability to work from home 2-3 days per week.
  • Competency with the Microsoft Office Suite of Applications, particularly Excel and PowerPoint.


If you thrive in a fast-paced environment and are passionate about delivering exceptional customer service, we would love to hear from you!

Who are we

At PERSOLKELLY, our passion is - and always has been - putting you first.

We propel our people forward by supporting their careers in fresh ways, backed by our expertise and capability.

We're committed to creating a safe and inclusive environment which values and respects diverse styles, backgrounds, experience and perspectives.

So it's over to you. If you would like to join our team, please APPLY now.

To learn more about working with PERSOLKELLY, we encourage you to visit our website.

Follow our LinkedIn page at linkedin.com/company/persolkelly for the latest updates and insights.

Hard Skills Required

  • Technical Reporting
  • Remote Work Tools
  • Customer Inquiry Management
  • Microsoft Office Suite Proficiency
  • PC Hardware and Software Troubleshooting

Soft Skills Required

  • Customer Service Orientation
  • Problem-Solving
  • Conflict Management
  • Collaboration
  • Attention to Detail
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