Ko tō tūranga – your role
As a Customer Champion at One NZ, you'll be the ultimate go-to person for our customers' sales and service needs in our retail store. You'll have the chance to turn every in-store interaction into an engaging experience, ensuring consistency across all channels. Whether it's through face-to-face interactions, voice calls, or messaging, you'll be championing every step from start to finish. We pride ourselves in offering world-class service, where you'll create moments that truly matter for our customers and contribute to One NZ's commitment to creating a better-connected Aotearoa.
Please note this is a full time role (40 hours per week - Mon - Sun availability required working a roster) based in our newly renovated Hastings store.
Ko tō mahi – what you’ll do
You will be responsible for ensuring that One NZ customers’ needs are met from offering advice through to the provision of suitable solutions engaging in active listening, management, and care.
In this role you will also:
- Deliver a high standard of customer experience resolving service/ technical issues in a timely manner.
- Actively diagnose, troubleshoot, and where required, engage with appropriate experts within the team for additional support.
- Actively contribute to knowledge sharing and learning across the team to resolve more customer enquiries in the first point of contact with our customers.
- Ensure new sales and service orders for accuracy, and that customer expectations are aligned (i.e., service activation or change, or customer billing)
- Respond to all customer interactions via a variety of channels and identify appropriate solutions.
Na tōu rourou - what you’ll bring
- Our ideal candidate is customer obsessed in mindset with excellent communication skills. You’re a logical thinker, flexible in attitude and who is curious and driven to help customers as the core of what you do.
- Previous experience in a customer service environment and technical understanding/knowledge of products and services.
- Motivation to achieve/exceed KPIs and targets
- Comfortable working rotational shifts including evenings and weekends
- Confidence in managing multiple customers & cases from simple to complex
- Motivation to stay current with technology & pursue informal learning (on the job, via colleagues) to deepen your knowledge
Nā mātou te rourou – what you’ll get
- Comprehensive training, coaching and mentoring
- A fully subsidised Southern Cross health insurance cover for you and your family.
- 4% KiwiSaver employer contribution, an extra 1% more than the statutory minimum.
- Market leading cell-phone with unlimited data plan, for business or personal use.
- Lifestyle leave where you can purchase an extra week or two of annual leave.
- Discounts on One New Zealand products, services and much more!
Ko mātou tēnei – our organisation
At One New Zealand, our purpose is to help create a better-connected Aotearoa. We're focusing on investing more into simpler and better products and services, to make things even better for New Zealanders
We are also proudly Rainbow Tick certified and champion diversity of thought, perspective and background. We offer a friendly and open environment with leading flexible working practices that help people maintain a personal and professional balance that works for them and their whānau.
Please note recruitment process:
- We are considering applicants based locally due to the nature and urgency of this hiring. You must be a citizen or resident to apply OR hold a valid work visa that allows you to work at One NZ.
- We run criminal and credit background checks as part of our process, please only apply if you are happy with this
If this sounds like you, Apply Now!
Tū hikitia rā, tū hāpainga. Tū hāpainga, tū hikitia rā.
We stand to uplift, to support and to elevate others.
