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Millennium Hotels and Resorts New Zealand

Duty Manager

  • Posted 3d ago
  • On Site
  • Full Time
Location

Queenstown

Salary

$27  -  $30 /hr

Job Description

  • Career development and training opportunities
  • Discounted hotel rates both nationwide and internationally
  • Full-time opportunity


You're a Front Desk Manager. Or a Guest Services Expert. Whatever your title, customer service your passion. Your standards are high and your attention to detail is spot on - it's these things that have carried you through your career so far. You're also a hard worker, but we don't need to say that - it comes with the territory!

We are Copthorne Hotel & Resort Queenstown Lakefront. Together with Millennium and Kingsgate Hotels we are one of New Zealand's largest hotel operators and part of an expanding international network of hotels. We are known for creating memorable guest experiences that start from the moment our guests walk through the door.

What we offer:

  • Career development and training opportunities
  • Discounted hotel rates nationwide
  • Meals on duty
  • Uniform


About the role:

This is a key role assisting the team to ensure the smooth and efficient day to day operations of the Front Desk, assisting guests with enquiries, reservations, housekeeping requests and ensuring our high customer service standards are maintained.

You pride yourself on your ability to communicate at all levels and maintain your cool head whilst solving problems under pressure. You are looking for a role where guest comfort and safety is paramount and you are respected for your high standards.

You have at least a year of hotel front office experience, ideally in 4+ star environments and previous management/supervisory experience will be an advantage. You will need your LCQ, GM and First Aid Certificates or the ability to obtain.

This role is permanent full-time opportunity, and you must be available for weekend and evening shifts. We will look after you with regular shifts, a friendly team and the prestige of being part of one of NZ's leading hotel brands. $27-30ph.

You must have legal eligibility to work in New Zealand, want to commit to the role long term and use it to grow within the hotel/business


Optional: Please include a Video Cover Letter with your application

682234

Hard Skills Required

  • Front Desk Operations
  • Reservations Processing
  • Housekeeping Coordination
  • Staff Supervision
  • LCQ/First Aid

Soft Skills Required

  • Clear Communication
  • Problem Solving
  • Calm Under Pressure
  • Guest Relations
  • Team Leadership

Benefits and Perks

  • ⛑
    Uniform Provided
  • 📣
    Referral Bonuses
  • ❤
    Care and Appreciation
  • 🏎
    Competitive Salary
  • 🎖
    Long Service Rewards
  • 🎉
    Employee Discounts and Rewards
  • 🍲
    Meals Provided
  • 📈
    Professional Development

Job Schedule

  • Includes Weekends
  • Evening Shift
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