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At Bendon, we've been crafting beautiful lingerie and creating exceptional customer experiences for over 78 years. We believe in building deep, lasting connections with our customers-because when they feel confident and valued, they keep coming back.

We're searching for a passionate and data-driven CRM & Loyalty Manager to take the lead in customer retention, loyalty engagement, and email marketing. Whether you come from an agency, e-commerce brand, or retail background, if you love diving into customer insights and driving engagement through personalised experiences, this is your moment to shine.

What You'll Be Doing

• Lead the CRM strategy-developing segmentation, customer journeys, and lifecycle marketing to keep our customers engaged and returning.
• Own and execute our email marketing (EDM) strategy, working closely with the team to bring campaigns to life.
• Drive our loyalty programs, creating innovative initiatives that build brand love and reward our customers.
• Leverage personalisation and automation to optimise every customer interaction.
• Collaborate with marketing and digital teams to enhance customer touchpoints and communication strategies.

What You'll Bring

• 3+ years in CRM, loyalty, or retention marketing (agency or brand-side).
• Hands-on experience with CRM platforms like Klaviyo, Salesforce, or HubSpot.
• A strategic, data-driven mindset-comfortable with segmentation, customer insights, and performance analytics.
• Strong expertise in email marketing, automation, and customer engagement.
• A passion for optimising the customer journey and creating meaningful brand interactions.
• Working knowledge of Klaviyo is a must.

Why Join Bendon?

• Lead and shape our CRM & loyalty strategy at a pivotal time of transformation.
• Be part of a collaborative, innovative marketing team that values fresh ideas.
• Make an impact-your work will directly enhance customer engagement, loyalty, and revenue.
• Enjoy the perks of working with a brand that champions confidence and comfort for life.
• Make the most of our company wide benefits such as an extra day off for Birthday leave, summer hours scheme and generous employee discounts online and store-wide.

If you're ready to take customer engagement to the next level, we'd love to hear from you. Apply now and be part of our exciting journey!