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Downer New Zealand

WMC - Service Representative

  • Posted 1mo ago
  • On Site
  • Full Time
Location

Auckland

Job Description

Downer is a significant player in the telecommunications industry within New Zealand. Our experts are delivering mobile and broadband coverage to keep communities connected. We are growing our business through delivering consistent service, excellence and by developing inspirational leadership with our people and customers.

Te kōwhiringa | The Role

Our Work Management Centre (WMC - a blend of contact centre and support administration) provides a centralised hub for communications with our customers to our field staff. We are on the lookout for our next WMC Representative superstar to join our Auckland team, the role includes rostered shift work. You will be working in a complex and technical inbound dispatch environment supporting our telecommunication services nationwide. The team ensure that our customer relationships are maintained by providing rapid solutions to overcome major outages and faults across our network.

If you enjoy working with a broad range of customers, delivering the highest level of service and are an administration superstar, then this role could be a great opportunity for you! 

Nga pūkenga matua | About you

  • Strong phone-based verbal communication skills
  • Previous experience in either a contact centre, dispatch or jeopardy management role
  • Strong problem-solving abilities and good technical aptitude to manoeuvre around multiple systems to seek solutions
  • A team player attitude with the ability to remain calm and effective under pressure
  • Previous experience in a technical industry is advantageous


Ko wai mātou | Our Organisation

  • Competitive remuneration
  • An opportunity to work for a major company
  • Opportunity to work in an agile dynamic environment
  • Exceptional work culture and supportive team environment


Downer is made up of more than 33,000 people who are all different. Different preferences and perspectives. Different histories and heritages. We are different in the way we think, the actions we take and the unique value we contribute to Downer and it’s these differences that are Downer’s greatest strength.

Downer Group is an employer that acknowledges and embraces the importance of our people's diverse experiences, talents, and cultures. As an inclusive employer, we welcome applications from everyone.

To join the Downer team please “apply now”. We respectfully request no recruitment agency approaches. Please be advised that email applications will not be accepted.

Hard Skills Required

  • Contact Centre Operations
  • Dispatch Management
  • Jeopardy Management
  • Technical Troubleshooting
  • CRM System Proficiency

Soft Skills Required

  • Verbal Communication
  • Problem-Solving
  • Team Collaboration
  • Customer Service
  • Stress Management

Benefits and Perks

  • 🎖
    Long Service Rewards
  • Wellbeing Support
  • 📈
    Professional Development
  • 📣
    Referral Bonuses
  • 🌿
    Wellness Program
  • 💚
    Counselling Services
  • 🤱
    Extended Parental Leave
  • 🩺
    Health Insurance
  • 🧠
    Mental Health Workshops
  • ⏰
    Flexible Work
  • 🎉
    Employee Discounts and Rewards
  • Bereavement Leave
  • 🔋
    Unlimited Annual Leave
  • 🧕
    Inclusive Workspace
  • 💪
    Physical Health Workshops
  • Sick Leave
  • 💯
    Employee Mentoring Program
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