Lead impactful product strategies that improve operational experiences, drive innovation, and elevate our operational value proposition.
Shape the Future of Operations Excellence: Lead the evolution of internal products and services to drive operational efficiency while delivering outstanding resident and team experiences. Identify and implement opportunities to streamline processes and optimise service delivery, ensuring both digital and non-digital solutions align with our purpose.
Collaborative and Purpose-Driven Environment: Work closely with clinical and operational teams, as well as the Customer & Technology team, to design and deliver digital products that transform operations and improve care delivery. You'll partner with stakeholders across the organisation to turn innovative ideas into impactful solutions.
Opportunity to Innovate and Lead: Take charge of the end to end product lifecycle, continuously improving existing offerings and identifying new opportunities that strengthen our operational value proposition.
About Ryman Healthcare
At Ryman, we believe the measure of a full life is one that gets richer with age.
Ryman Healthcare is a leader in retirement living and aged care. Our driving purpose is to enhance freedom, connection and well-being for people as we grow older. We own and operate 49 villages in New Zealand and Australia and we employ approximately 7,700 team members across a range of different sectors. Additionally, we are proud to be the first healthcare company to receive the Wellbeing Tick.
At the heart of our business, everything we do must be 'Good enough for mum and dad.'
What will you do?
We are seeking a passionate Product Manager - Operations to drive the strategic development and optimisation of internal products and services, identify opportunities to streamline processes, and develop new offerings that improve resident care and village services. In this role, you'll collaborate closely with our Customer & Innovation Team, Delivery Leads, Engineering, Clinical & Operational leaders, as well as our wider Village staff.
This role will see you leading the strategic direction for operational digital products, ensuring alignment with Ryman's goals of efficiency, productivity, and enhanced customer experience. From managing the full product lifecycle to driving cross-functional collaboration, you'll be instrumental in delivering high-impact solutions that positively impact our residents and staff.
Key responsibilities include:
- Lead the strategic direction and roadmap for back-office and operational digital products, ensuring alignment with organisational goals for efficiency, productivity, and innovation
- Own and drive the optimisation of products that enhance internal processes, while identifying opportunities for new operational offerings in areas such as care delivery and in-village services.
- Oversee the full lifecycle of internal product development from opportunity to adoption
- Collaborate with technology Delivery Leads to drive development of new and existing operational products,
- Develop and deliver new operational product offerings, including non-digital services related to care and village operations, that enhance the overall staff and resident experience.
- Innovate in non-digital products or services that can support the care and well-being of residents, improving the overall village experience and commercial outcomes.
What's in it for you?
If you are interested in joining an organisation with a clear purpose and a commitment to innovation, kindness and excellence, we would love to hear from you!
In addition, a career at Ryman offers:
- Ongoing support for professional development
- Additional wellbeing leave and flexible working arrangements
- Access to over 60 discounts with well-known brands across a variety of sectors including; health and wellbeing, banking, insurance, and retail
- Social club events, furry Friday's (bring your dog to work), free yoga classes
Who are you?
- You have demonstrated experience in product leadership roles with a track record to meet business requirements in managing complex environments and delivering strong commercial outcomes
- You have exceptional communication skills and demonstrate the ability to build valuable relationships, both internally and externally
- You value people and kindness, and are passionate about learning and delivering excellent results
- You strive for excellence and constantly look for ways to exceed expectations; delivering a high-quality service at speed will be second nature
- You believe in the value of strong, positive, trusting teams who work together as one
- As a resilient person you keep going, even when there are bumps in the road and you show composure under pressure
- If you are interested in joining an organisation with a clear purpose and a commitment to innovation, kindness and excellence, we would love to hear from you!
At Ryman, we support an environment where everyone feels welcome to be themselves. We embrace diversity and celebrate individual uniqueness, encouraging anyone wanting to work for Ryman to apply for our vacant positions.
Applications will be reviewed as they are received and interviews may take place prior to the close date. This means we reserve the right to close a job ad before the advertised close date
