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Service Advisor / 2IC

  • Posted 1w ago
  • On Site
  • Full Time
Location

Auckland

Job Description

Please Quote Reference Number 99117

  • Flexible 30 - 40 hours per week
  • Competitive remuneration package
  • Join us at KAAR in West Auckland


Are you passionate about delivering exceptional customer service and excited about working in the automotive industry?

We're looking for a Service Advisor / Manager Assistant to join our team and work closely with the Branch Manager to ensure smooth daily operations and an outstanding experience for our customers.

Your Role

As a Service Advisor, you'll be the friendly face and voice of our service centre.

Your responsibilities will include:

  • Customer Interaction - Welcoming customers in person and on the phone, ensuring a positive first impression.
  • Job Coordination - Booking service jobs and scheduling the workflow of our technical department.
  • Customer Communication - Keeping customers informed about their vehicle's progress and explaining servicing or repair work clearly and confidently.
  • Supplier Liaison - Working closely with suppliers to procure materials and parts for jobs in a timely manner.
  • Documentation - Accurately completing all required paperwork, estimates, and maintaining organised records.
  • System Monitoring - Managing and maintaining the Dealer Management System (DMS) - Orion/SAM.
  • Efficiency Support - Identifying operational efficiencies and assisting with their implementation.


What You Bring to the Role

To succeed as a Service Advisor/Manager Assistant, you'll need:

  • Interpersonal Skills - Outstanding communication and the ability to build rapport with customers and team members.
  • Team Spirit - A collaborative attitude with plenty of energy and enthusiasm.
  • Technical Acumen - A general understanding of vehicle mechanics to explain services confidently.
  • Organisational Ability - Strong attention to detail and the capacity to manage multiple tasks efficiently.
  • Adaptability - The ability to think on your feet and respond quickly to changing priorities.
  • Initiative - Identify opportunities and act accordingly
  • Time Management - Excellent skills in prioritising and meeting deadlines.
  • Tech-Savvy - Proficiency in written communication and computer systems.
  • Eagerness to Learn - A desire for continuous development and professional growth.
  • Driver's License - A clean and valid license for occasional vehicle-related tasks.
  • Customer Focus - A commitment to achieving the highest standards of customer service.


Why This Role is for You:

  • Mentorship - You'll work closely with an experienced Branch Manager, gaining valuable insights and guidance.
  • Impactful Work - This is a rewarding position where your energy and enthusiasm will make a real difference.
  • Supportive Environment - Join a team that values professionalism, quality, and mutual growth.


Flexibility - Enjoy a schedule with competitive pay, challenging opportunities allowing for a great work-life balance.
If this sounds like you, please APPLY NOW with an up to date CV.


Please Quote Reference Number 99117

Hard Skills Required

  • Customer Service
  • Job Coordination
  • Documentation Management
  • Dealer Management System (DMS)
  • Technical Knowledge

Soft Skills Required

  • Communication
  • Teamwork
  • Organisation
  • Time Management
  • Adaptability

Benefits and Perks

  • ⏰
    Flexible Work
  • 🅿
    Free Parking
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