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Flight Centre Travel Group

Member Support Coordinator

  • Posted 3d ago
  • Hybrid
  • Full Time
Location

Auckland

Job Description

Open up the world to those who want to see _ whakatuwhera te ao ki te hunga e hiahia ana ki te kite

Provide email and phone support across the Envoyage network, delivering a highly personalised service to existing and new brokers.

About the role. Mō te Tūranga

  • Action and complete all cases in Salesforce, respond to emails and answer phone calls in a timely and accurate manner
  • Provide day-to-day support, ensuring delegated tasks are completed
  • Assist with the introduction of new suppliers and their systems
  • Establish and build relationships with Envoyage and Flight Centre teams to ensure seamless delivery of all support matters
  • Assist with documenting procedures and training material for new members & staff


About you. mo koe

  • You'll have a background in travel and experience with one or more GDS systems
  • You'll be highly organised and detail oriented with strong time management skills
  • You'll have demonstrated problem solving skills and enjoy identifying and fixing issues


Some of our benefits. Ngā mea e tukuna ana e mātou

  • A fun and connected culture, awards, conferences, national and global celebrations!
  • Quarterly ‘buzz nights’ to celebrate with our people, recognise success and just have a great time! (if applicable)
  • We actively encourage and support professional development and brightness of future #BOF
  • An Inhouse health and wellbeing team providing free consultations, webinars, courses and global challenges!
  • Free financial planning advice
  • Discounted personal travel
  • We’re a global company, with global opportunities – including the option to work overseas in the future if you need more travel in your life (who doesn’t!)
  • Study, educational and volunteer leave!
  • Multiple leave policies to meet your personal needs
  • Employee engagement surveys
  • Hybrid working environment for work life balance



About Envoyage:

Our aim is to continue delivering a profound and positive impact on our network, enabling our members to thrive while providing them with the freedom and choice they need.

https://join.envoyage.com/nz/home



About Flight Centre. mō mātou Flight Centre

Put simply, we’re a bunch of travel lovers looking for more travel lovers to join our family.

Over the past 40 years, we’ve celebrated many important milestones and today, we are proud to be an award-winning global travel retailer. This year we are SO proud to have been listed as excellence awardees at the HR Awards New Zealand, for the Employer of Choice Award AND the HR Team of The Year award!


Come as you are. Nau mai, whakatau mai

We believe that every individual is equally important and has access to all the same opportunities and rights. We work as a community with accessible leaders and we embrace diverse cultures, backgrounds and perspectives. We have an irreverent culture of taking our business seriously but not ourselves.

So come and join our team of Flighties, and help us open up the world to those who want to see.



Click Apply Now! And let your career take off with Flight Centre

tono mai!

Hard Skills Required

  • GDS System Proficiency
  • Salesforce Knowledge
  • Travel Industry Experience
  • Documentation Development
  • Task Management

Soft Skills Required

  • Time Management
  • Customer Service Excellence
  • Relationship Building
  • Attention to Detail
  • Problem Solving

Benefits and Perks

  • 📆
    Paid Volunteer Leave
  • 🧕
    Inclusive Workspace
  • ❤
    Care and Appreciation
  • 🧠
    Mental Health Workshops
  • 💚
    Counselling Services
  • 🌿
    Wellness Program
  • 📈
    Professional Development
  • 🎉
    Employee Discounts and Rewards
  • 💳
    Company Discounts
  • ⏰
    Flexible Work

Job Schedule

  • Shift Work
  • Monday to Friday
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