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Madison

Customer Service Supervisor

  • Posted 2w ago
  • On Site
  • Full Time, Temp
Location

Hamilton

Salary

$36 /hr

Job Description

About the role:

We are seeking an experienced Team Leader with exceptional organisational skills based onsite at our client’s offices looking after a team of Madison Customer Service Officers. You will be employed by Madison working closely with our team as they support a large government organisation with general administration and customer service.

This 3-month temporary role starting mid January, will have real impact on the community and give you an excellent opportunity to gain experience in the public sector.

  • Te Rapa location
  • Full-time, Monday – Friday, 11:30am – 8pm
  • 20 January start to 11 April 2025
  • $36 per hour and 8% holiday pay
  • Full training and support during your assignment


We are looking for someone we can rely on to work closely with the Madison Business Partner to ensure smooth day to day running, reporting, and creating a happy, high performing culture.

Your duties will include:

  • Reporting on performance and supporting delivery of the teams’ work task
  • Assistance with training and coaching
  • Roster and schedule assistance
  • Utilise tools available to monitor daily results of set KPIs
  • Complete administrative and customer service call identifying development needs and opportunities


To be successful in this role you will have:

  • Proven leadership and coaching skills with the ability to motivate others
  • The ability to follow instructions with procedures and minimum direction
  • Competent using multiple systems simultaneously
  • A positive attitude and the flexibility to cope with change
  • Excellent communication skills
  • Ability to problem solve
  • Reliable with strong integrity
  • Good reporting ability with excellent organisational skills
  • A professional, personable approach with the ability to build good relationships


If this role sounds like you, apply today!

Hard Skills Required

  • Performance Monitoring and Reporting
  • Training and Coaching Expertise
  • System Proficiency
  • Administrative Management
  • Organizational

Soft Skills Required

  • Leadership and Coaching
  • Adaptability and Flexibility
  • Problem-Solving Abilities
  • Communication
  • Reliability and Integrity

Additional Compensations

  • 8% Holiday Pay

Job Schedule

  • Monday to Friday
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