ABOUT TIMG
The Information Management Group (TIMG) specializes in secure information management solutions for New Zealand businesses and government agencies. With over 30 years of industry experience, TIMG offers a comprehensive range of services to help organizations transform, manage, and securely dispose of their business information. Trusted by more than 15,000 organizations across Australasia, TIMG is proudly New Zealand-owned and supported by the heritage and strength of Freightways.
ABOUT THE ROLE
The Operations Controller of Document Destruction Service oversees all operational activities of the TIMG Highbrook branch, ensuring efficient document destruction processes, adherence to service standards, and client satisfaction. Manage team performance, training, and resource allocation. Maintain high standards for facilities, fleet, and equipment, while driving process improvements and ensuring compliance with company policies and safety protocols. Foster a positive team culture and achieve operational objectives effectively.
KEY ACCOUNTABILITIES:
The role’s responsibilities include, but are not limited to:
- Ensure efficient operations of the TIMG Highbrook branch, meeting scheduled deadlines and maintaining operational resources.
- Supervise and develop staff, ensuring appropriate training, staffing levels, and performance management, including addressing misconduct promptly.
- Manage team rosters, leave entitlements, and staff adherence to Health and Safety policies, fostering a culture of safety.
- Regularly review and improve manual and system processes to enhance efficiency, accuracy, and service quality.
- Maintain impeccable presentation and functionality of branch facilities, vehicles, and equipment, ensuring compliance with service and security standards.
- Proactively resolve operational issues, reporting actionable solutions and outcomes to the Site Supervisor within specified timelines.
- Maintain accurate, up-to-date records and prepare necessary operational and performance reports, including incident and audit reports.
- Oversee site security and ensure alignment with company specifications and quality management standards.
- Promote a strong health and safety culture by supporting incident investigations, hazard identification, and completing audits promptly.
- Execute additional tasks as required to achieve company objectives, while adhering to all company policies and fostering continuous improvement.
ABOUT YOU
You are someone who easily connects with people from all walks of life, takes direction well, and approaches daily tasks with professionalism and a can-do attitude.
- Proven ability to build, manage, and nurture a high-performing team.
- Excellent communication skills with the ability to engage openly and honestly at all levels.
- Commitment to adhering to and promoting company systems and procedures.
- Comprehensive knowledge of computer applications, including familiarity with Safe Document Destruction Service (DDS).
- Demonstrates strong problem-solving and decision-making skills in dynamic environments.
- A sound understanding of the Health and Safety in Employment Act and related regulations, with a focus on fostering a safe workplace.
- Willingness to manage and stand by for two shifts, covering early-morning or late-night shift as operational needs demand.
- Strong attention to detail and a proactive approach to machine maintenance, ensuring operational efficiency.
What's on Offer
Join a dynamic and diverse team where your contributions are valued, and exceptional performance is recognized. At our company, we are dedicated to creating an environment that supports both personal and professional development.
What you can look forward to:
- Health & Wellbeing: Benefit from discounted medical insurance and our Employee Assistance Programme (EAP).
- Recognition & Rewards: We celebrate your achievements and acknowledge your contributions.
- Lead & Grow: A unique opportunity to drive great change, lead initiatives, and take on key responsibilities to shape the future of the business.
COME AND JOIN US!
Join our team as a Document Destruction Service Operations Controller in Highbrook, Auckland and elevate your career to the next level!
Candidates must have the legal right to work in New Zealand (citizenship, residency, or valid work visa). Unfortunately, we are unable to offer visa sponsorship for this role.
We’d love to hear from you!
