Location: Auckland or Tauranga, but would be open to Napier
Mō te tūranga | About the Role
Client Services supports distribution teams across WNZL by looking after a variety of day-to-day service needs of Institutional & Business Bank (IBB) customers, Customer Due Diligence for IBB & Consumer Bank & Wealth (CBW) along with Transactional Product Fulfilment for Business Cards, Merchant & 2 to sign digital channels.
This is a key strategic role within the Client Services team. As the Team Manager, you will be responsible for leading and motivating your team to deliver a memorable customer experience for our valuable IBB customers, every time.
Working with the Client Services Leadership team, this role will also include effective resource allocation, leadership and guidance, and alignment to strategic priorities. You will also work to develop and implement customer delivery strategies, be a powerful coach and mentor, and be able to demonstrate how to balance customer and compliance outcomes whilst delivering with exceptional communication and interpersonal skills.
You will be part of a dynamic and forward-thinking team who are passionate about creating the best environment and conditions for our people to be the best they can be.
Nā tāu rourou | What will you bring?
- Customer Centric: A leader who exhibits drive, resilience, and high levels of personal integrity and professionalism.
- Team Leadership: Experience in leading and managing a team of more than 13 delegates, including conducting performance conversations and developing individuals to reach their full potential.
- Industry Knowledge: Familiarity with the financial services industry, particularly within a Business-to-Business environment.
- Customer Service Excellence: A proven track record of delighting customers in a service capacity.
- Risk and AML Background: Having experience in Risk and Anti-Money Laundering (AML) is advantageous.
- Problem Solving and Planning: Strong problem-solving and planning skills, with a commitment to maintaining operational and compliance excellence.
- Commercial Acumen: The ability to ensure solutions deliver value to both the customer and the bank.
- Process Knowledge: Thorough understanding of the interface process between various business units to meet client needs.
Westpac Hei Wāhi Mahi | Working at Westpac
In addition to immersing yourself in a supportive team environment, you'll receive some great job perks and benefits including:
- 4 weeks standard holiday + 5 additional days of wellbeing leave to support you to be your best
- Additional purchased leave options up to 4 weeks per year
- Banking benefits, insurance discounts and superannuation scheme
- Growth and development – we provide opportunities for development and promote internal mobility
- Recognition - we recognise and reward our star performers
- School holiday subsidy - help you balance work and family during school holiday
- 2 Volunteer days per year
Ko mātou tēnei | Our Organisation
At Westpac, we’re working together to build a fairer and stronger New Zealand for our people, customers, and communities. For over 160 years we’ve been driven by our purpose to Create Better Futures Together.
What makes us unique are the incredible people we’re lucky enough to have walk through our doors every day. The giant ‘W’ on our building doesn’t just stand for Westpac – it says, double you. We’re a place that values, rewards and recognises individuality. Where you can be your whole self, your true self, and your best self. We’re recognised as a place where talent is developed, where passions are fuelled and where ambitions of all shapes and sizes thrive. And it all starts with you!
Tono mai ināianei! | Apply Now!
Apply today with your CV and Cover Letter.
The people of Aotearoa, New Zealand hail from many cultures and backgrounds. At Westpac New Zealand, we draw on this enormous talent pool to cultivate a team rich in ability and empowered to reach its full potential. Our aim is to be brave challengers, celebrating our differences and relentlessly advocating for our customers. It starts with us – we believe that when we care deeply and do our best for our people, they’ll do their best for our customers. We encourage people from all walks of life to apply, including those who are neurodiverse, have chronic health conditions or disabilities – your attitude and passion are as important to us as your experience, qualifications and capabilities.
Mahi tahi tātou, kaha ake tātou | Together Greater
Applications close:
25 February 2025
