Support Worker Behavioural Support Jobs in New Zealand

Ko wai mātou? | Who are we? 
Access Community Health l Uru Ātea stands as a leading provider of home-based healthcare and support in New Zealand.  We are a 4,000 person-strong team in an organisation which has been at the forefront of community health since the 1920s.  Our nurses and Kaiāwhina | Support Workers provide services to more than 20,000 people. And we listen to each one of them, because we genuinely care. 'A better day, every day'

He korero whakamarama mo tenei turanga | About the role
To coordinate home-based care and support services that enable Access clients to live as safely and as independently as possible in their homes and communities.

Nga mohiohio e pa ana ki tenei mahi | Key Responsibilities

• Coordinate Home-Based Care: Oversee care and support services to ensure clients live safely and independently.
• Build Relationships: Develop strong connections with team members, clients, and whanau (family) to foster trust and communication.
• Deliver High-Quality Service: Ensure care plans and services are delivered to the highest standards, in line with policies and procedures.
• Manage Support Workers: Coordinate placements to ensure optimal care and client satisfaction.
• Adapt to Client Needs: Respond flexibly to the unique and changing needs of clients within a structured framework.
• Complaint Resolution: Lead the team in addressing and resolving client complaints, escalating issues when necessary, and finding effective solutions.

Nga tohungatanga mo tenei turanga | Skills and experience needed

• Experience in team management, staff training, and rostering.
• Strong interpersonal skills with the ability to build relationships across diverse groups and resolve conflicts.
• Comfortable with technology (basic computer skills required; full training provided).
• Excellent organisational and time management skills with a keen eye for detail and accuracy.
• Ability to work under pressure, multitask, and adapt to changing priorities.
• A proactive attitude and willingness to learn.
• An interest in healthcare and community services.
• Understanding and respect for cultural diversity, including a willingness to learn about Te Ao Māori values.
• A commitment to putting Whānau first and ensuring that the needs of the family are prioritized in service delivery.

He aha ai matou? | Why Us?

• Comprehensive training to set you up for success.
• Flexibility in the role to support your work-life balance.
• Work in a supportive and collaborative team environment.
• Opportunities for career growth and development.
• Make a real difference in people's lives every day.

Ready to make a difference? Apply now! If you have any questions, feel free to email Ross at ross_david@access.org.nz - we'd love to hear from you!

Applicants must have the right to work in New Zealand. We are unable to offer any immigration support for this role.