As part of our awesome Frontline you will work collaboratively with the Retail Lead and Area Lead to support a team of Customer Champions within a Retail Store. The Floor Lead is the most senior role in the store in the absence of the Retail Lead, who is responsible for coaching and mentoring the Customer Champions and enabling them to work towards KPIs.
Please note that our Talent team are exercising our freedom to spend quality time with our whanau during the holiday season. Therefore, we will be in contact with you upon our return from the week of the 6th of January 2025.
Ko tō mahi – what you’ll do
Support the Retail Lead to lead a team of Customer Champions
Work closely with the Retail Lead, Area Lead, Market Lead, HRBP and People & Planning to ensure employee resource requirements are met, including the creation of rosters
Ensure customers are completely satisfied with their One New Zealand Retail experience i.e. their needs and expectations are met or exceeded
Deliver the sales numbers
Work closely with the Retail Lead and the Talent Acquisition team to recruit new team members
Ensure the growth and development of your team in conjunction with the Retail Lead and Enablement team
Work with the Retail Lead to ensure the operational running of the store
Na tōu rourou - what you’ll bring
Retail or Telecommunications experience is preferred
Experience working to Sales targets
Strong customer service experience
At least 6-12 months of experience coaching, mentoring or managing others
Aspirations to be a people leader.
Comfortable working rotational shifts including evenings and weekends
Motivation to stay current with technology & pursue informal learning (on the job, via colleagues) to deepen your knowledge within the industry
Nā mātou te rourou – what you’ll get
Competitive base salary and earn commission
Comprehensive training, coaching and mentoring
A fully subsidised Southern Cross health insurance cover for you and your family.
4% KiwiSaver employer contribution, an extra 1% more than the statutory minimum.
Market leading cell-phone with unlimited data plan, for business or personal use.
Lifestyle leave where you can purchase an extra week or two of annual leave.
Discounts on One New Zealand products, services and much more!
Ko mātou tēnei – our organisation
At One New Zealand, our purpose is to create a better-connected Aotearoa. We're focusing on investing more into simpler and better products and services, to make things even better for New Zealanders.
We are delighted to announce that we have been awarded a #2 ranking in Randstad’s Most Attractive Employers in New Zealand within the IT and telecommunications sectors as well as being nominated as finalists for the 2023 Retail Employer of the Year Award.
We are also proudly Rainbow Tick certified and champion diversity of thought, perspective and background. We offer a friendly and open environment with leading flexible working practices that help people maintain a personal and professional balance that works for them and their whānau.
Tū hikitia rā, tū hāpainga. Tū hāpainga, tū hikitia rā.
We stand to uplift, to support and to elevate others.
Hard Skills Required
Sales Management
Staff Training
Retail Operations
Performance Monitoring
Recruitment Support
Soft Skills Required
Leadership
Customer Service
Team Collaboration
Coaching & Mentoring
Communication Skills
Benefits and Perks
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Professional Development
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Relocation Support
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Subsidised Health Insurance
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Discounted Phone or Internet Plans
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Referral Bonuses
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Life Insurance
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Company Supplied Technology
Get the latest smartphones with a market-leading plan and laptop sim card, so you can stay connected and productive anywhere.
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Lifestyle Leave
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Health Insurance
Enjoy fully subsidised Southern Cross health insurance for you and your immediate whanau, life and terminal illness cover, and free flu shots.
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Employee Discounts and Rewards
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Extended Parental Leave
Primary carers get 22 weeks of salary top-ups plus 26 days of paid leave upon return, with secondary carers receiving a matching 26 days allowance.
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Inclusive Workspace
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Competitive Salary
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Counselling Services
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Work-Life Balance Support
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Computer Assistance
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Flexible Work
Flexible working & work from anywhere (most roles): Work from home, flex your hours, and even work up to 20 days offshore in certain countries around the world for the perfect work-life balance.
