Company Description
Waipapa Taumata Rau | The University of Auckland
The University of Auckland is New Zealand’s leading University. With over 6000 academic and professional staff supporting over 46,000 students, we are one of NZ’s largest employers. We have eight academic faculties and 11 service divisions creating a diverse, dynamic and complex organisational culture that demands excellence.
Student and Academic Services provides leadership and excellence in academic administration services to internal and external stakeholders. Services are delivered in partnership with faculties and supported by a customer service and process governance framework.
Job Description
Te Whiwhinga mahi | The opportunity
We are on the lookout for a Programme Consultant to join our Academic Services team. As part of the advisory process, the Programme Consultant will provide detailed and at times complex career and study-related information about Auckland Online’s programmes, to guide students through the important decision-making process. Our Programme Consultants answer questions and solve problems via phone, email and live chat to guide prospective students through to enrolment. This role requires us contacting highly motivated professional individuals proactively and working through obstacles to enable them to complete postgraduate studies with us. This is a lead conversion role and is not for the faint hearted.
Our environment is fast moving, dynamic and is within our newly formed Student Experience Centre, providing Mana Enhancing experiences for all our students.
We are often the first point of contact to new prospective student leads, and believe a consultative approach is imperative to ensuring each enquiry through our Auckland Online website is a positive experience.
This is a full-time role, 37.5 hours per week on a permanent basis. The salary range for this role is $62,400 - $67,000 per annum depending on experience and qualifications.
For further information about the role, please view the job description.
Mō tō mātou rōpū | About the team
Our team is proud of the way we support students and the University to thrive. We work hard and collaborate with each other to ensure our we deliver a service that we can be proud of. We have an awesome team environment and are proud of how we support our staff to progress in their career.
At times you will need to work outside of standard business hours to support our marketing team to deliver Webinars and provide timely follow up to future student questions.
He kōrero mōu | About you
Given that you will act as the voice of the university, it is vital that you are able to communicate effectively and professionally with everyone that you come in contact with. We’re looking for people who can tackle problems with the ability to think critically and logically and are driven to search for solutions which support our student’s academic journey.
As well as a commitment to the team, we are looking for someone who can:
- Act with the customer at the heart of all actions
- Be a motivated self-starter
- Search for creative solutions and can problem solve with ease
- Understand and convey complex information about entry requirements for a number of study options to a variety of audiences
- Always be looking for opportunities to improve our service and delivery
- Show experience in Lead Management and strive to exceed agreed targets.
- Utilise their call centre experience.
Ngā āhuatanga kei a mātou | What we offer
The University of Auckland is New Zealand's leading University and maintains significant computational, laboratory, and analytic facilities. Auckland is frequently rated as one of the world's most liveable cities.
The University is committed to providing an excellent working environment through the following:
- Flexible employment practices (including working from home and flexible hours)
- Up to 6.75% company superannuation scheme
- A competitive salary with five weeks' annual leave
In addition, we also offer career development programs, discounted car parking, a generous parental leave allowance, childcare, and other discounts on internal and external services.
For more information, please visit Staff Benefits.
Me pēhea te tuku tono | How to apply
Applications must be submitted online by the closing date of 27/03/2025 to be considered. Please include your cover letter and CV highlighting how you can meet the abovementioned skills and experiences.
Please note that we may close the advert earlier if we find a suitable candidate.
Please reach out to Grace Shariff via grace.shariff@auckland.ac.nz for a confidential conversation. Please note we are happy to answer your questions, but we do not accept applications by email.
Additional Information
Equity
The University is committed to meeting its obligations under the Treaty of Waitangi and achieving equity outcomes for staff and students in a safe, inclusive, and equitable environment. For further information on services for Māori, Pacific, women, LGBTQIATakatāpuiMVPFAFF+, people with disabilities, parenting support, flexible work and other personal circumstances go to www.equity.auckland.ac.nz
The University is committed to providing a safe, inclusive, and equitable environment where everyone can thrive. For further information see Te Ara Tautika | the Equity Policy and visit www.equity.auckland.ac.nz
