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Kings Recruitment

Customer Service - Interior Design Industry

  • Posted 2w ago
  • On Site
  • Full Time
Location

Auckland

Job Description

  • Warwick Fabric's - Importer & Distributor to the Interior Design market
  • This role ticks all the boxes – Great products, Great team, Awesome Boss
  • Well known ' Employer of choice ' You will love working there!


The Company
Based in Albany, on Auckland’s North Shore, Warwick Fabrics is a leading importer and distributor that supports the interior design industry of New Zealand. They sell through reseller networks, as well as directly to the those in the Interior Design industry, for commercial and high-end residential projects.

They are renown as an Employer of Choice. They look after their staff and the team love it there. If you are looking for a new work home...this could be it!

The Role:
They are currently seeking the services of a switched-on Customer Service support person to play an important part in their team.

The Customer Services team is seen as the heart of the business and therefore has a high standard of service to uphold. The environment is busy, the systems and processes are good ….( the products are divine) and the day whizzes by.

The team are lovely! They are focused and enjoy what they do. It really is one of those jobs that you know… once you start… you will want to stay for years.

It ticks all the boxes!

About the Role:

  • Provide professional service to customers
  • Build strong customer relationships and ensure repeat business
  • Generate all quotes, orders and follow-up information as requested
  • Processing orders, following up back orders, processing credits
  • Remain updated with all new product training
  • Answering customer questions relating to products, availability, ETA's etc.
  • Provide support to the external sales team, when they are out of the office
  • Set up new customers, update information
  • Be able to work quickly and accurately when it is busy.
  • Occasional support in the showroom


About You:
You will have a proven track record in a busy, phone-based customer services role, where you are well versed in all aspects of making sure that clients are really looked after.

You will have strong relationship building skills, be able to think on your feet and provide the best possible service to your customers in order to maximise any sales opportunities that arise.

You will need accurate keyboard skills, confident in Office 365, Word, Excel and Outlook and able to pick up an in-house ERP system with ease.

If you have a solid background in Customer Service, thrive on a busy environment, are highly organized, motivated, articulate and enjoy working in a close knit, supportive team, then this could be a great new role for you.

How to Apply:
Please apply to lisa@kingsrecruitment.co.nz / 09 600 5155

Please note only short-listed candidates will be contacted and this will happen within a week of your application.

Please do not approach Warwick directly, as they will send your application back through Kings Recruitment.

Hard Skills Required

  • Phone-Based Work Experience

Soft Skills Required

  • Attention to Details
  • Assertive
  • Communication
  • Adaptability
  • Strategic Thinking

Benefits and Perks

  • ⛽
    Vehicle/Fuel Card

Job Schedule

  • Monday to Friday
  • Shift Work
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