Service Reporting And Automation Lead, New Zealand

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Geneva Healthcare

Customer Service – After Hours Coordinator

  • Posted 1mo ago
  • On Site
  • Full Time
Location

Auckland

Job Description

Who we are | Ko wai mātou

Geneva Healthcare is a specialist healthcare services and staffing company. Our company culture is based around our core values, which is crucial to our overall success. We offer our employees real career opportunities with great training and progression pathways!

Our Homecare Group assists to facilitate and provide in-home care and support for people nationwide, including those living with illness, disability, recovering from accidents and the elderly.

Our values | Whakamaua kia tina

New Zealand Health Group’s values: Kai Whakaute – We act with Care, Respect and Empathy, Kai Huhuatanga – We strive for Excellence and Quality and Kai Whanaungatanga – We act in Partnership, are fundamental to everything we do.

Why Us | He aha ai mātou?

  • Subsidised health insurance
  • A knowledgeable, highly experienced, fun team
  • An international and diverse work atmosphere
  • A supportive orientation and training programme
  • Online learning platform
  • Career development opportunities
  • Mentorship Programme
  • Option to receive free flu vaccine
  • Flexible work environment!


About the role | He kōrero whakamārama mō tēnei tūranga

We’re a busy team of Coordinators that strive to ensure our clients are provided with the support they need to live at home as safely and independently as possible. Bring you passion for providing top quality service to our clients and help make a meaningful difference in their lives! As an After Hours Coordinator you will be confident in answering high volumes of phone-based inquiries from our clients and support workers.

Hours required are: Saturday 8am-430pm, Friday 3pm-10pm and any other weekday either 4pm-9pm or 5pm-10pm (19 – 20 hours per week)

Responsibilities may include but will not be limited to:

  • Dealing with complaints and incidents
  • Filling shifts for external clients, funders and competitors
  • Written reports to Management
  • Loading of Homecare referrals and extensions
  • In-depth handover when finishing/starting shifts


What you will bring | Ngā tohungatanga mō tēnei tūranga

  • Experience working in a call centre environment role is preferred
  • The ability to thrive under pressure while manage high volume calls and multi-task successfully
  • Excellent communication skills and professional phone manner
  • Proven customer service skills – a genuine interest for helping others
  • Resilience to push through


Applications Close | Te katinga o tēnei whai tūranga: 13th Sebtember 2024, applicants will be contacted as soon as possible.

Please note you must be a New Zealand Citizen or Resident, or have full working rights in New Zealand to apply.

For more information on what we do, please visit https://www.genevahealth.com

Hard Skills Required

  • Call Center Operations
  • Shift Scheduling
  • Incident Management
  • Report Writing
  • Homecare Referrals

Soft Skills Required

  • Communication
  • Multi-Tasking
  • Customer Service
  • Problem Solving
  • Resilience
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