Service Reporting And Automation Lead, New Zealand

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Freedom Medical Alarms

Medical Alarm Consultant

  • Posted 2w ago
  • On Site
  • Full Time, Fixed Term Contract
Location

Auckland

Job Description

Who we are | Ko wai mātou

Freedom Medical Alarms is a part of the New Zealand Health Group, New Zealand's largest home and community healthcare provider. All Freedom clients have their alarms monitored through the 111 Ambulance Clinical Communication Centre in Te Whanganui-a-Tara Wellington.

Why Us | He aha ai mātou?

At Freedom Medical Alarms, we're passionate about supporting our community and growing our abilities to do this nationwide. We are creating an inclusive workplace that promotes and values diversity, reflecting the communities we serve. If this opportunity is for you, then we would like to hear from you!

About the role | He kōrero whakamārama mō tēnei tūranga

You will be responsible for providing the highest possible standard of medical alarm installation and service and provide excellent client support. You will manage key relationships by educating prospective clients and referrers about our medical alarm service.

This is a Full-Time fixed term (8 months) position working 40 hours per week across normal office hours (between 8:00am to 5:00pm) across the Auckland region.

Responsibilities may include but will not be limited to:

  • Complete any Alarm installations and maintenance within required timeframes.
  • Ensure verbal and written communications are appropriate for the intended audiences.
  • Educate our clients on the features of our alarm systems and provide clear instructions on how to operate them.
  • Develop and manage professional relationships and communication with internal and external stakeholders.


What you will bring | Ngā tohungatanga mō tēnei tūranga

  • Excellent communication and administration skills.
  • A strong sense of responsibility and are highly self-motivated.
  • Exceptional organisational skills and self-management skills in a multi-tasking environment.
  • High level of attention to detail and data entry
  • Must have a clean and current New Zealand Driver's Licence (either Full or Restricted)
  • Experience in the Healthcare industry is an advantage


If you are looking to join a rewarding industry that helps support those in the community apply today!

How to apply | Me pēhea ki te tono

Please apply via our website with your CV and a cover letter.

Applications close | Te katinga o tēnei whai tūranga: 17th January 2025 (any applications received on or after 20th December will be reviewed during the week of 6th January 2025).

Only suitable candidates will be contacted for interview and applications will be reviewed as they are received, therefore resulting in the role closing early if the right applicant is found.

Applicants for this position must be a NZ Resident/Citizen or have a valid NZ work permit.

Hard Skills Required

  • Medical Alarm Installation
  • Client Support
  • Documentation Compliance
  • Data Entry
  • Verbal & Written Communication

Soft Skills Required

  • Customer Service
  • Attention to Detail
  • Self-Motivation
  • Multi-Tasking
  • Responsibility
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