Service Manager Jobs in New Zealand

About the role:
This role will see you be responsible for providing exceptional customer service and support to our Account Managers, suppliers, and customers. Your main objective will be to ensure a seamless customer experience by managing customer inquiries, providing product advice, quotes, and pricing information, and seeking out solutions to meet customer needs.

Daily you will be responsible for –

• Actioning customer enquiries by phone, email & walk-in customer contact.
• Seek out value-added solutions for internal and external customers.
• Take clear briefs from stakeholders on what is to be quoted and prepare document details as needed.
• Daily and weekly planning with account managers & team leaders to ensure all opportunities are captured.
• Providing customers with product advice, quotes, and pricing information as well as tailored solutions
• Provide HBK category design and sales support for Hub.
• Maintain IS (Installed Solutions) contractor/supplier database and ensure H&S and liability compliance including regular audit process and standards
• Provide administration support to the Trade Services and Sales Teams, estimating and planning.

This is a permanent role, offering 35 hours a week, Monday-Friday, based in PlaceMakers Nelson.

About you:

• Building Industry experience is preferred, but a desire to learn about our products & processes.
• Excellent communication abilities, in both verbal and written with the capability to provide personalized solutions.
• Be able to work under pressure and organise your time and environment for maximum efficiency.
• Excellent administration and organizational skills
• Computer literacy is important, confident user of Outlook, word, excel & general computer software, however, full training will be given on our in-house computer systems.
• Excellence in customer service strategy and execution
• Experience in kitchen design and décor sales and service delivery
• Ability to understand and operate to a high level, various digital operating systems

Our Benefits:

• Competitive base salary and staff-buying privileges
• Genuine development opportunities that come with being part of the wider Fletcher Building Group
• Women in Sales initiative - a dedicated programme whose core focus is on providing opportunities to women in our network to upskill, learn, grow and achieve their personal and career aspirations.
• Health & Wellbeing initiatives including an Employee Assistance Programme

Pre-employment checks including references, medical, drug test and a Criminal background check is required as well as the legal right to work in NZ indefinitely.

We are proud of the incredible diversity of people who make up our business! As an Equal Opportunity Employer, we strive to create an inclusive environment for all our employees across our national network of branches throughout New Zealand.