Service Facilitator, New Zealand

Service Facilitator Jobs in New Zealand

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The New Zealand Automobile Association Incorporated

Service Advisor

  • Posted 2d ago
  • On Site
  • Full Time
Location

Auckland

Job Description

What You'll Be Doing | Mō te Tūranga

As a Service Advisor at AA Motoring, you'll be the go-to person for providing outstanding customer service and administrative support. You'll manage service bookings, assist customers with their vehicle needs, and promote AA's products and services to ensure that AA is their first choice for vehicle services.

Key Responsibilities:

  • Promote and sell AA products and services
  • Handle customer inquiries via phone and email
  • Manage vehicle service bookings, open job sheets, and follow up on no-shows
  • Provide quotes, job costing, and invoicing support
  • Maintain accurate customer records and resolve feedback professionally.


About You | Mōu

  • NCEA Level 1 or equivalent
  • Basic computer knowledge and keyboard skills
  • Previous experience in customer service or sales (motor industry preferred)
  • Ability to communicate technical information clearly to customers and staff
  • Full, clean driver's licence


What We Offer | Ngā āhuatanga kei a mātou

  • Competitive salary
  • A team who invests in your ongoing growth and development and provides access to online learning modules for free
  • Discounts across our range of products, including insurance and free AA membership for you and your whanau
  • An inclusive and diverse work environment
  • NZAA Super Scheme with 2% employer contributions on top of 3% Kiwisaver


Working with the AA | Me mahi tahi tatou ki AA

For over 120 years we've been helping Kiwis on their adventures! Today, we're one of New Zealand's most respected and trusted brands.

From our humble beginnings as a motoring enthusiast's club, the New Zealand AA (Automobile Association) has grown into a large, dynamic organisation offering many services and products to more than 1.8 million Members.

Here, we offer a lot more than roadside assistance. We're constantly evolving and advancing into new businesses, offering new challenges and a range of opportunities.

Come join us and take your career on its next adventure!

Our teams celebrate diversity and believe that everyone should be able to bring their true selves to work every day. We want you to feel comfortable to be your authentic self throughout the recruitment process, please feel free to let us know if there is anything you need to allow you to participate equitably.

We are aware that there will be candidates who are interested in the role but may only feel comfortable to apply if they have ticked all the boxes. We want you to know that if you feel like you don't meet all the requirements, please still get in touch. We'd love to korero to see if you might be a great fit for the role.

Hard Skills Required

  • Product Knowledge
  • Administrative
  • Sales Skills
  • Basic Technical Knowledge
  • Computer

Soft Skills Required

  • Communication
  • Customer Service Excellence
  • Problem-Solving
  • Time Management
  • Adaptability

Benefits and Perks

  • 🏎
    Competitive Salary
  • 🧕
    Inclusive Workspace
  • ❤
    Care and Appreciation
  • 📣
    Referral Bonuses
  • 💚
    Counselling Services
  • 🎉
    Employee Discounts and Rewards
  • 🖥
    Computer Assistance
  • 🎂
    Birthdays Off

Job Schedule

  • Monday to Friday

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