Service Enablement Lead, New Zealand

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RealNZ

Applications Service Owner - Corporate

  • Posted 3d ago
  • On Site
  • Full Time
Location

Queenstown

Job Description

We're looking for an Applications Service Owner to maximise the value of technology applications while delivering exceptional user service. You'll connect business needs with technology solutions, manage stakeholder relationships, and ensure applications perform optimally.

As Applications Service Owner, you'll be the primary contact for business stakeholders, communicating updates and developing application roadmaps aligned with organisational goals. You'll monitor application performance, resolve issues, and identify opportunities for process improvements and automation while staying current with new releases to leverage functionality improvements. The role also involves maintaining comprehensive documentation, developing training resources, and tracking performance indicators to ensure efficient support across all systems.

What are we looking for in you?

  • Experience managing business applications with strong analytical skills and excellent communication abilities.
  • Experience with FareHarbor or tourism booking platforms, RTP/Aspenware or ski management systems, and finance workflows would be a bonus.
  • Service orientation, technical aptitude, collaborative communication, and advanced problem-solving skills.


What's in it for you?

  • Enjoy some incredible staff perks! Bring a friend along to experience RealNZ's unforgettable adventures, either for free or at a fantastic discount. Raft down rivers in Queenstown, discover the Te Anau Glowworm Caves, cruise Milford and Doubtful Sound, and explore Rakiura. It's an amazing opportunity to experience the best of New Zealand without breaking the bank!
  • Free Cardrona x Treble Cone Season Pass
  • Medical insurance coverage


Real people, real places, real experiences. Welcome to RealNZ.

When's the best time to join the Real whānau? Now's good.

We're the conservation business that's enabled by tourism. We're helping the world, one guest at a time, fall in love with conservation. We're inspiring people to leave their places in better conditions than when they found them. We channel a guest-centric approach that fuels our genuine promise to deliver Aotearoa's most unforgettable experiences.

It's our workplace environment that makes careers at RealNZ more exciting than the regular job. Working for Real could mean you're based anywhere between a secluded island, a scenic fiord, and a snow-capped maunga. Our people, places, and workdays are a great and diverse mixture. It keeps us on our toes and adds value and passion to our work.

How to apply

Click Apply now to be taken to our careers page

Please note that we will be interviewing candidates as they apply, and if the right person is found, we may close the role off to any further applications

Desired Soft Skills

  • Problem-Solving
  • Communication
  • Attention to Detail
  • Collaboration
  • Self-Management
  • Application Management
  • Technical Aptitude
  • Experience with Booking Systems
  • Data Analysis & Performance Metrics
  • Documentation & Training Development

Job Schedule

  • Shift Work
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