Service Delivery Specialist, New Zealand

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Downer New Zealand

Service Delivery Scheduler

  • Posted 6d ago
  • On Site
  • Full Time
Location

Christchurch

Job Description

About Us
At Downer we plan, create and sustain. Downer is the leading provider of integrated services in Australia and New Zealand. Through trusted relationships and world leading insight we work closely with our customers to design, build and sustain assets, infrastructure, and facilities.

Job Description
Te whiwhinga mahi | The Opportunity

Downer holds a long-term Asset Management and Facilities Management contract with the Department of Corrections and the Ministry of Justice. This involves the proactive management and delivery to the national portfolio of facilities including 15 prisons, 98 courts and 141 community correctional sites. This contract underpins the provision of availability of facilities to support core Government services.

In this role, you will provide administrative services to support the contract by having great attention to detail. This role will suit a dynamic person who has a real interest in supporting the business and making things happen!

Some of the key responsibilities of the role are:

  • Oversee and coordinate the delivery of Planned Maintenance and Reactive Works, ensuring alignment with contractual KPIs.
  • Manage relationships with Sub-Contractors, ensuring site work is completed to meet KPIs and schedules.
  • Act as the primary point of contact for Sub-Contractors, ensuring compliance with safety and entry requirements.
  • Communicate effectively with clients, suppliers, and internal teams to achieve desired outcomes.
  • Drive continuous improvement in operational processes to enhance margins, client satisfaction, and company reputation.


Nga Pūkenga Motuhake | Important Skills

  • A minimum 2-year administrative experience in a busy environment
  • Experience in scheduling or planning, preferably within Utilities or Trade Services.
  • Strong communication skills in high-volume, time-sensitive environments with the ability to liaise with multiple stakeholders.
  • Proficient in MS Dynamics and MS Office suite, especially Excel and Word.
  • Strong multi-tasking, analytical skills, and attention to detail.
  • A mature approach to work, coupled with an ability to demonstrate initiative.


Ko te take ka parekareka e koe ki te mahi ki kōnei | Why you will enjoy working here

Downer is committed to delivering excellence by ensuring our people have the environment and the means to be successful. We offer you the opportunity to join our diverse and inclusive culture and be part of a great team working in a collaborative environment. We also offer:

  • Free access to Marram health care benefits and discounted holiday homes
  • Discounts for Insurance, retails stores, gym memberships and more!


Ko wai mātou | Our Organisation

Want to know more about what it is like to work at Downer? Then head to our People Site - https://www.downergroup.com/facilities-management

Me pēhea ki te tono | How to apply

If this sounds like the opportunity for you, click Apply Now to submit your application! The reference number for this role is 718506.

We are committed to a safe working environment for everyone - all successful applicants will be required to undertake a pre-employment drug test, medical and a Ministry of Justice check prior to starting employment. If you need support with this requirement, please talk to our team.

Hard Skills Required

  • Scheduling & Planning
  • MS Office Proficiency
  • Data Management
  • Contract Compliance
  • Administrative Coordination

Soft Skills Required

  • Leadership
  • Communication
  • Stakeholder Management
  • Problem-Solving
  • Team Collaboration

Benefits and Perks

  • 🤱
    Extended Parental Leave
  • 🔋
    Unlimited Annual Leave
  • 🧕
    Inclusive Workspace
  • 💯
    Employee Mentoring Program
  • 🩺
    Health Insurance
  • 🧠
    Mental Health Workshops
  • 💚
    Counselling Services
  • 💪
    Physical Health Workshops
  • 🌿
    Wellness Program
  • 📈
    Professional Development
  • 🎉
    Employee Discounts and Rewards
  • 🎖
    Long Service Rewards
  • 📣
    Referral Bonuses
  • ⏰
    Flexible Work
  • Bereavement Leave
  • Wellbeing Support
  • Sick Leave

Job Schedule

  • Shift Work
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