Service Delivery Coordinator, New Zealand

Service Delivery Coordinator Jobs in New Zealand

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Skyline Enterprises

Guest Service & Booking Agent

  • Posted 1w ago
  • On Site
  • Full Time
Location

Queenstown

Job Description

About the Role

We are looking for an individual with a passion for delivering fantastic customer service & guest experience to join our administration team. You will have direct contact with customers by phone and email and will be responsible for the timely and accurate administration of all incoming enquiries and reservations for the property. Flexibility is a must as the successful candidate will be required to work rostered shifts between 8am and 9pm, including weekends.

The ideal candidate will have / be:

  • a guest focused individual with a professional and confident telephone manner, clear and concise written and verbal communication and the ability to time manage,
  • previous experience in a similar role, so you can hit the ground running,
  • working knowledge of the Restaurant Diary reservation system and Roller system is preferred; however, training will be provided to the successful candidate,
  • the ability to juggle numerous tasks while providing fantastic customer service,
  • adequate computer skills and attention to detail, ensuring all bookings are accurate and all relevant information is received and communicated promptly.


This Role Offers:

  • a fun, diverse working environment including free gondola and luge rides for family and friends,
  • a place in a dynamic, values-driven and growing international organisation,
  • staff accommodation options.


Join Our Team

We’re always aiming to share real fun with the world and make people smile. Our team thrives on meaningful connections with our customers, our community and with each other. We offer an exciting working environment with global career pathways. We work a little differently at Skyline and we can’t wait to show you how.

If this sounds like you, apply now and let’s get up to some fun!

Please only apply if you have the right to legally work in New Zealand.

Safety is a high priority in our working environment. All candidates must agree to comply with the company's health and safety procedures which includes random drug and alcohol testing.

Hard Skills Required

  • Customer Service
  • Reservation Management
  • Administrative Support
  • Booking Systems (Restaurant Diary/Roller)
  • Data Entry Accuracy

Soft Skills Required

  • Time Management
  • Communication Skills
  • Attention to Detail
  • Multitasking
  • Problem-Solving
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