Service Centre Assistant Jobs in New Zealand

Position Overview
Be at the centre of excellence!
We are reshaping the way we deliver IT services at Massey University and are looking for an experienced and dynamic leader for our Business Analysis Practice. You’ll be a seasoned people manager who knows how to get the most out of individuals, have an exceptional understanding of how to develop a centre of business analysis excellence, and not be shy of hands-on involvement in delivering business analysis expertise to a range of ITS-related activities across the university.

Mō wai mātou | About Us
We are a world-leading university in many academic disciplines and fields of research. Our point of difference is research that is connected to community and industry. Our IT Services team is evolving under new leadership, with a focus on enabling the university to meet its strategic goals.

Mō tēnei tūranga mahi | About this role
The Practice Lead Business Analysis is responsible for the operational management and leadership of the Business Analysis practice area. Key responsibilities include managing business analysis, user analysis, and requirements management activities, championing usability and accessibility. The growth and development of the practice as a whole and of each individual within the team is a key focus.

Āu Mahi | What You Will Do

• Manage business analysis, user analysis, and requirements management activities
• Champion usability, accessibility, and customer-focused solution design
• Collaborate with stakeholders across IT and the organization to represent user needs
• Lead and develop a team of experienced business analysts

Ko koe tēnei | Who You Are

• Tertiary qualification in IT or business management, or equivalent extensive industry experience
• Minimum 7 years’ experience in an IT or IT-related position, with a deep background in Business Analysis
• Experience in implementing and improving Business Analysis practices
• A strong background in building high-performing teams

Ko ngā hua o te tūranga? | What’s in it for you?

• Up to 6.75% employer contribution to the UniSaver Superannuation Scheme
• Five university holidays per year in addition to your annual leave
• Subsidised Southern Cross Healthcare plan for you and your family
• Access to a range of purchasing privileges and discounts at many businesses across NZ; including discounted membership to our fully equipped recreation centre and gym facilities
• Access to a wonderful on-campus crèche/day care facilities for dependents of staff on our Manawatū campus

This is a full-time position. Many of the IT Services teams and business stakeholders are based on our Palmerston North campus, which is the preferred location for this role. Consideration may be given for the right candidate to be based at our Wellington Campus, however regular travel to Palmerston North will be required. Appointment will be commensurate of skills and experience and expected to be within the $130 - $160K range.

To view/download the job description, please click on the file below
JD - Practice Lead Business Analysis

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