Please Quote Reference Number 99367
- Strong knowledge of motorcycles, farm bikes, & outdoor power equipment
- Technical and Leadership skills
- Family run business with a supportive team environment
Welcome to North Coast NZ, Whangârei's one-stop shop for premium motorcycle and farm bike servicing, along with a wide selection of quality Honda motorcycles, motorcycle parts, motorcycle apparel, outdoor power equipment, generators, pumps, farm bikes, side-by-sides, walk-behind mowers, brush-cutters, leaf-blowers, weed-eaters, and more.
At North Coast NZ, we're passionate about quality across the board. Alongside Honda, we proudly specialise in motorcycle servicing and farm bike servicing for trusted brands like Suzuki, Ducati, Harley-Davidson, Aprilia, KTM, Yamaha, Royal Enfield, and CFMoto and more. Whether it's a trail bike, road bike, ATV, or side-by-side, we're equipped to handle all servicing needs, including motorcycle WoF checks, with genuine expertise. Plus, we're the region's top supplier for Cub Cadet ride-on lawnmowers and offer a full service for outdoor power equipment.
We are seeking a dynamic and experienced Service Manager to lead our workshop operations in Whangarei.
The ideal candidate will have a proven track record in managing workshop teams, ensuring operational efficiency, and delivering outstanding customer service.
Key Responsibilities:
- Workshop Management: Oversee and manage a productive and efficient workshop operation, ensuring the timely and high-quality servicing of motorcycles, farm bikes, and outdoor power equipment.
- Team Leadership: Supervise and support a team of 4-5 direct reports, fostering a positive and motivated work environment.
- Customer Engagement: Liaise with customers, manage bookings, and ensure exceptional service delivery from initial contact to job completion.
- Administrative Duties: Handle invoicing, warranty claims, and ensure compliance with manufacturer guidelines and dealership standards.
- Stock and Parts Coordination: Collaborate with the parts department to ensure the availability of necessary components for repairs and servicing.
- Quality Assurance: Maintain high standards of workmanship and ensure all tasks meet safety and performance criteria.
About you:
- Proven experience in a service manager, service advisor or workshop leadership role, preferably within the motorcycle, farm equipment, automotive, marine, or outdoor power equipment industries.
- Strong technical knowledge of motorcycles, farm bikes, and outdoor power equipment.
- Genuine desire to deliver first-class service in a fast paced environment.
- Excellent organisational and time-management skills to balance operational demands and customer interactions.
- Effective communication and interpersonal skills, with the ability to build strong customer relationships and lead a team.
- Familiarity with warranty claim processes and dealership operations is an advantage.
- Full clean drivers licence.
- Motorcycle licence (or willing to obtain)
This is a full time position working Monday - Friday 8am - 5pm and rostered Saturdays, 9am - 12pm. An immediate start is available and a competitive salary is on offer to the successful candidate.
You'll enjoy a great work culture where we value our people, welcome new ideas, and create an environment where you'll feel appreciated and part of the team.
Sound like an opportunity you've been waiting for? APPLY NOW with an up to date CV and Cover Letter.
Please Quote Reference Number 99367
