Mō te tūranga | About the Role
As a Change Manager, your role will be to help Westpac deliver exciting changes for its people and customers by ensuring successful change adoption. You will support business outcomes whilst building change management capability in the organisation.
This role places a strong emphasis on addressing the human aspect of change, especially in understanding its impact on our frontline teams and customers. This Change Manager role sits within the Change Management Centre of Excellence (CoE) as part of the Transformation and Customer Operations department. This role is based in Auckland.
The key responsibilities of this role include:
Delivering best practice change management activities: This covers the full lifecycle of change adoption:
- Plan: Understanding the scope of the change, identifying key stakeholders, analysing change impacts and creating visibility for our enterprise view of change.
- Readiness: Developing training, engagement and communications plans to ensure people are aware of, ready and willing to adopt the change.
- Adoption: Supporting the business and leaders to drive change adoption and identify ways to improve the embedding of changes. Identifying change adoption measures and change adoption risks, and appropriate interventions to mitigate them.
- Building change capability in the organisation: Building successful relationships with key leaders and stakeholders with the aim of improving change capability across the teams you work with. You will play the role of a coach and a facilitator of change adoption in order to do this.
- Visibility of changes: Supporting the business to get visibility of key changes impacting staff and customers, and understanding the change impacts.
- Participating in change & governance forums to provide updates and seek approvals on change management approaches.
- Contributing to the development of the change management craft at Westpac.
Nā tāu rourou | What will you bring?
- 3+ years of experience in a similar role.
- Excellent communication, coaching and influencing skills.
- A strong commitment to, and experience in building capability in those you work with.
- Demonstrated experience in managing and building effective working relationships with stakeholders, and being able to understand and deliver on multiple stakeholder needs.
- Proven ability to manage multiple projects and priorities.
- Personal strengths in adaptability and working with ambiguity.
- A mindset of continuous improvement and learning.
Westpac Hei Wāhi Mahi | Working at Westpac
In addition to immersing yourself in a supportive team environment, you'll receive some great job perks and benefits including:
- 4 weeks standard holiday + 5 additional days of wellbeing leave to support you to be your best
- Banking benefits and insurance discounts
- Growth and development – we provide opportunities for development and promote internal mobility
- Recognition - we recognise and reward our star performers
- School holiday subsidy - help you balance work and family during school holiday
- 2 Volunteer days per year
Ko mātou tēnei | Our Organisation
At Westpac, we’re working together to build a fairer and stronger New Zealand for our people, customers, and communities. For over 160 years we’ve been driven by our purpose to Create Better Futures Together.
What makes us unique are the incredible people we’re lucky enough to have walk through our doors every day. The giant ‘W’ on our building doesn’t just stand for Westpac – it says, double you. We’re a place that values, rewards and recognises individuality. Where you can be your whole self, your true self, and your best self. We’re recognised as a place where talent is developed, where passions are fuelled and where ambitions of all shapes and sizes thrive. And it all starts with you!
Tono mai ināianei! | Apply Now!
Apply today with your CV and Cover Letter.
The people of Aotearoa, New Zealand hail from many cultures and backgrounds. At Westpac New Zealand, we draw on this enormous talent pool to cultivate a team rich in ability and empowered to reach its full potential. Our aim is to be brave challengers, celebrating our differences and relentlessly advocating for our customers. It starts with us – we believe that when we care deeply and do our best for our people, they’ll do their best for our customers. We encourage people from all walks of life to apply, including those who are neurodiverse, have chronic health conditions or disabilities – your attitude and passion are as important to us as your experience, qualifications and capabilities.
Mahi tahi tātou, kaha ake tātou | Together Greater
Applications close:
13 February 2025
