Senior Customer Service Representative, New Zealand

Senior Customer Service Representative Jobs in New Zealand

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New Zealand Couriers

Distribution Manager

  • Posted 2w ago
  • On Site
  • Full Time
Location

Pukekohe

Salary

$75  -  $95 k/yr

Job Description

About New Zealand Couriers

Proudly NZ-owned and operated, for over fifty years our company has been driving ahead of the competition thanks to our passionate team and results-focused service delivery. Now with over 1,100 employees, and 550 independent contractors in 25 locations across New Zealand, we are proud to serve the local communities we work in, to be New Zealand’s most experienced courier provider, and to be the flagship brand of Freightways.

The Role

The key objective of this role is to manage the efficient flow of freight in and out of our Highbrook branch. The work of our operations team is all about ensuring we can pack/unpack freight safely and efficiently, so our couriers can deliver customer freight on time, every time. The Distribution Manager will have a thorough understanding of logistics, be confident in systems and reporting alongside the day-to-day depot operations, including managing team performance.

This is a permanent full-time position working Monday to Friday during operational hours.

Key responsibilities include;

  • Reporting on and managing team KPIs
  • Maintaining health and safety standards within the depot
  • Collaborating with the operations management team, with customer-centric focus
  • Identifying and implementing improvement initiatives


Apply if you have

  • Proven aptitude in leadership – motivating and developing high-performing teams
  • A positive and approachable demeanour both with customers and your team
  • Experience in working with operational performance metrics
  • Knowledge and experience in freight/logistics industries


Join us and in return we can offer

  • The chance to lead and develop a high performing and successful team
  • Onsite parking + located to Southern motorway
  • Career development opportunities across the Freightways group of companies


At New Zealand Couriers, we have forged an entrepreneurial spirit in all that we do, and are driven to get things done. If this sounds like you, apply here now! Please attach your CV and cover letter outlining your suitability for this role.

Candidates will be required to provide proof of NZ working rights and undergo pre-employment screening, including a criminal history check and drug test.

Hard Skills Required

  • Logistics and Operations Knowledge
  • KPI Management and Reporting
  • Health and Safety Compliance
  • Technical Proficiency
  • Process Improvement Expertise

Soft Skills Required

  • Leadership
  • Team Management
  • Communication
  • Problem-Solving
  • Critical Thinking

Benefits and Perks

  • 🧕
    Inclusive Workspace
  • 💹
    Employee Stock Purchase Plan
  • 💚
    Counselling Services
  • 🎖
    Long Service Rewards
  • 🅿
    Free Parking
  • 📈
    Professional Development

Job Schedule

  • Monday to Friday

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