Senior Customer Service Representative Jobs in New Zealand

• A great company with exciting projects to lead in 2025
• Career progression and development of others is important
• Excellent package including a company vehicle

What You'll Be Doing:

• Team Leadership & Coordination: Lead, support, and mentor a team of skilled HVACR technicians to ensure high-quality, efficient service delivery across the Bay of Plenty region. Foster a collaborative environment to enhance team performance and satisfaction.
• Client Relationship Management: Serve as the primary point of contact for key commercial clients, understanding their HVACR needs and ensuring outstanding service delivery. Build and maintain long-term relationships to drive client retention and satisfaction.
• HVACR Maintenance Strategy: Develop and implement effective maintenance schedules and strategies for clients' HVACR systems, ensuring optimal performance, reduced downtime, and long-term reliability.
• Technical Support & Troubleshooting: Provide advanced troubleshooting support to the team, offering expert guidance on complex HVACR challenges. Solve technical issues swiftly to minimize client disruptions and enhance service quality.
• Service Department Growth: Identify opportunities for service growth by acquiring new clients and expanding existing accounts. Proactively promote the HVACR service offering to grow the department's capabilities and revenue.
• Procurement & Resource Management: Oversee the procurement of necessary parts and equipment to ensure efficient service, repair, and maintenance operations. Work closely with suppliers to manage stock levels and meet client demands.
• Continuous Improvement: Drive process improvements within the service department to increase efficiency, safety, and client satisfaction. Regularly evaluate workflows, implement best practices, and streamline operations.

What We're Looking For:

• Experience: At least 15 years of hands-on experience in the HVACR industry, with a strong background in both service and technical roles.
• Leadership: A minimum of 3+ years in a service management role, demonstrating strong leadership, coaching, and team-building skills.
• Industry Knowledge: Experience with supermarket refrigeration systems is highly regarded and considered a significant advantage.
• Technical Expertise: In-depth technical knowledge of HVACR systems, with the ability to diagnose and resolve complex issues quickly and efficiently.
• Customer-Centric: A strong commitment to delivering exceptional service to clients, with a proven track record of building and maintaining lasting customer relationships.
• Qualifications: Relevant trade qualifications (e.g., Refrigeration, Air Conditioning, HVAC) and certifications in the HVACR field.

If you are interested in finding out more please contact Beth on 0272300884 or email

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