Senior Customer Service Representative, New Zealand

Senior Customer Service Representative Jobs in New Zealand

    • KiwiRail | Learning Design and Systems Manager | Auckland
    Recently Posted

    Learning Design and Systems Manager

    KiwiRail

    On Site • Full Time
    Auckland
      KiwiRail | Learning Design and Systems Manager | Auckland
    Recently Posted

    Learning Design and Systems Manager

    KiwiRail

    Auckland

    On Site • Full Time
    • KiwiRail | Learning Design and Systems Manager | Wellington
    Recently Posted

    Learning Design and Systems Manager

    KiwiRail

    On Site • Full Time
    Wellington
      KiwiRail | Learning Design and Systems Manager | Wellington
    Recently Posted

    Learning Design and Systems Manager

    KiwiRail

    Wellington

    On Site • Full Time
    • Chapman Tripp | Property Solicitor | Auckland

    Property Solicitor

    Chapman Tripp

    On Site • Full Time
    Auckland
      Chapman Tripp | Property Solicitor | Auckland

    Property Solicitor

    Chapman Tripp

    Auckland

    On Site • Full Time
    • Iplex Pipelines | Maintenance Engineer | Manawatū-Whanganui

    Maintenance Engineer

    Iplex Pipelines

    On Site • Full Time
    Manawatū-Whanganui
      Iplex Pipelines | Maintenance Engineer | Manawatū-Whanganui

    Maintenance Engineer

    Iplex Pipelines

    Manawatū-Whanganui

    On Site • Full Time
    • KiwiRail | Trainee Track Worker - Springfield | Springfield
    Recently Posted

    Trainee Track Worker - Springfield

    KiwiRail

    On Site • Full Time + 1
    Springfield
      KiwiRail | Trainee Track Worker - Springfield | Springfield
    Recently Posted

    Trainee Track Worker - Springfield

    KiwiRail

    Springfield

    On Site • Full Time + 1
    • KiwiRail | Trainee Track Worker | Oamaru
    Recently Posted

    Trainee Track Worker

    KiwiRail

    Starting at $28 .93/hr

    Hybrid • Full Time
    Oamaru
      KiwiRail | Trainee Track Worker | Oamaru
    Recently Posted

    Trainee Track Worker

    Starting at $28 .93/hr

    KiwiRail

    Oamaru

    Hybrid • Full Time
    • Millennium Hotels and Resorts New Zealand | Revenue Manager | Christchurch Millennium Hotels and Resorts New Zealand | Revenue Manager | Christchurch
    🚀 Instant Apply

    Revenue Manager

    Millennium Hotels and Resorts New Zealand

    On Site • Full Time
    Christchurch
      Millennium Hotels and Resorts New Zealand | Revenue Manager | Christchurch
    🚀 Instant Apply

    Revenue Manager

    Millennium Hotels and Resorts New Zealand

    Christchurch

    On Site • Full Time
    • Iplex Pipelines | EHS Business Partner | Palmerston North

    EHS Business Partner

    Iplex Pipelines

    On Site • Full Time
    Palmerston North
      Iplex Pipelines | EHS Business Partner | Palmerston North

    EHS Business Partner

    Iplex Pipelines

    Palmerston North

    On Site • Full Time
    • New Zealand Police | Prosecutor | Te Awamutu
    Recently Posted

    Prosecutor

    New Zealand Police

    On Site • Full Time
    Te Awamutu
      New Zealand Police | Prosecutor | Te Awamutu
    Recently Posted

    Prosecutor

    New Zealand Police

    Te Awamutu

    On Site • Full Time
    • Millennium Hotels and Resorts New Zealand | Revenue Manager | Auckland
    🚀 Instant Apply

    Revenue Manager

    Millennium Hotels and Resorts New Zealand

    On Site • Full Time
    Auckland
      Millennium Hotels and Resorts New Zealand | Revenue Manager | Auckland
    🚀 Instant Apply

    Revenue Manager

    Millennium Hotels and Resorts New Zealand

    Auckland

    On Site • Full Time
    • Toyota NZ | Technician | Balclutha

    Technician

    Toyota NZ

    On Site • Full Time
    Balclutha
      Toyota NZ | Technician | Balclutha

    Technician

    Toyota NZ

    Balclutha

    On Site • Full Time
    • Millennium Hotels and Resorts New Zealand | Demi Chef | Auckland
    🚀 Instant Apply

    Demi Chef

    Millennium Hotels and Resorts New Zealand

    $27  -  $29 /hr

    On Site • Part Time
    Auckland
      Millennium Hotels and Resorts New Zealand | Demi Chef | Auckland
    🚀 Instant Apply

    Demi Chef

    $27  -  $29 /hr

    Millennium Hotels and Resorts New Zealand

    Auckland

    On Site • Part Time
    • Ministry for Primary Industries | Fishery Officer | Auckland

    Fishery Officer

    Ministry for Primary Industries

    $72.8  -  $85.65 k/yr

    On Site • Full Time
    Auckland
      Ministry for Primary Industries | Fishery Officer | Auckland

    Fishery Officer

    $72.8  -  $85.65 k/yr

    Ministry for Primary Industries

    Auckland

    On Site • Full Time
    • Ministry for Primary Industries | Fishery Officer | New Plymouth
    Recently Posted

    Fishery Officer

    Ministry for Primary Industries

    $72.8  -  $85.65 k/yr

    On Site • Full Time
    New Plymouth
      Ministry for Primary Industries | Fishery Officer | New Plymouth
    Recently Posted

    Fishery Officer

    $72.8  -  $85.65 k/yr

    Ministry for Primary Industries

    New Plymouth

    On Site • Full Time
    • Ministry for Primary Industries | Fishery Officer | Timaru

    Fishery Officer

    Ministry for Primary Industries

    $72.8  -  $85.65 k/yr

    On Site • Full Time
    Timaru
      Ministry for Primary Industries | Fishery Officer | Timaru

    Fishery Officer

    $72.8  -  $85.65 k/yr

    Ministry for Primary Industries

    Timaru

    On Site • Full Time
    • Millennium Hotels and Resorts New Zealand | Chef de Partie | New Plymouth
    🚀 Instant Apply

    Chef de Partie

    Millennium Hotels and Resorts New Zealand

    $28  -  $31 .50/hr

    On Site • Full Time
    New Plymouth
      Millennium Hotels and Resorts New Zealand | Chef de Partie | New Plymouth
    🚀 Instant Apply

    Chef de Partie

    $28  -  $31 .50/hr

    Millennium Hotels and Resorts New Zealand

    New Plymouth

    On Site • Full Time
    • Millennium Hotels and Resorts New Zealand | Chef de Partie | New Plymouth
    🚀 Instant Apply

    Chef de Partie

    Millennium Hotels and Resorts New Zealand

    $28  -  $30 .50/hr

    On Site • Full Time
    New Plymouth
      Millennium Hotels and Resorts New Zealand | Chef de Partie | New Plymouth
    🚀 Instant Apply

    Chef de Partie

    $28  -  $30 .50/hr

    Millennium Hotels and Resorts New Zealand

    New Plymouth

    On Site • Full Time
    • Millennium Hotels and Resorts New Zealand | Jr Sous | Greymouth
    🚀 Instant Apply

    Jr Sous

    Millennium Hotels and Resorts New Zealand

    $27 .50  -  $30 .50/hr

    On Site • Full Time
    Greymouth
      Millennium Hotels and Resorts New Zealand | Jr Sous | Greymouth
    🚀 Instant Apply

    Jr Sous

    $27 .50  -  $30 .50/hr

    Millennium Hotels and Resorts New Zealand

    Greymouth

    On Site • Full Time
    • Millennium Hotels and Resorts New Zealand | Commis Chef | Waitangi
    🚀 Instant Apply

    Commis Chef

    Millennium Hotels and Resorts New Zealand

    On Site • Part Time
    Waitangi
      Millennium Hotels and Resorts New Zealand | Commis Chef | Waitangi
    🚀 Instant Apply

    Commis Chef

    Millennium Hotels and Resorts New Zealand

    Waitangi

    On Site • Part Time
    • Ministry for Primary Industries | Fishery Officer | Nelson

    Fishery Officer

    Ministry for Primary Industries

    $72.8  -  $85.65 k/yr

    On Site • Full Time
    Nelson
      Ministry for Primary Industries | Fishery Officer | Nelson

    Fishery Officer

    $72.8  -  $85.65 k/yr

    Ministry for Primary Industries

    Nelson

    On Site • Full Time
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KiwiRail

Learning Design and Systems Manager

  • Posted 2d ago
  • On Site
  • Full Time
Location

Auckland

Job Description

  • Lead the Future of Digital Learning at KiwiRail.
  • Play a key role in developing and implementing best-in-class learning solutions.
  • Permanent full time position based in Auckland or Wellington.


He kōrero mō mātou | About us
At KiwiRail, we’re on a journey to build a smarter, safer, and more connected rail network for Aotearoa. For over 150 years, we’ve helped move people and goods across the country, and now we’re investing in the future through innovation and technology.

As we modernise our learning environment, we need a Learning Systems and Design Manager to lead the transformation of our digital learning platforms and instructional design strategies.

He whakamārama mō te tūranga mahi | About the role
As Learning Systems and Design Manager, you will play a key role in developing and implementing best-in-class learning solutions across KiwiRail. You will lead the digital learning transformation, ensuring our people have access to high-quality, engaging, and compliant training.

Your key responsibilities will include:

  • Driving innovation in learning design, incorporating instructional strategies that enhance workforce capability.
  • Managing KiwiRail’s Learning Management System and ensuring continuous improvement in learning technologies.
  • Developing digital learning strategies that align with business goals, industry compliance, and best practice.
  • Working closely with stakeholders across KiwiRail, including HR, Zero Harm, SMEs, and external vendors, to ensure training solutions meet operational needs.
  • Leading and mentoring a team to deliver high-quality instructional design and e-learning, VR, and AI solutions.
  • Ensuring compliance with industry regulations, qualifications, and operational training standards.


Ngā pukenga e rapu nei mātou | What you will bring
We’re looking for a digital learning leader with a passion for innovation and workforce development. To be successful in this role, you’ll need:

  • 5+ years’ experience in learning design, instructional design, or digital learning transformation.
  • Strong expertise in Learning Management Systems and e-learning technologies.
  • Proven experience developing and implementing learning frameworks in a complex organisation.
  • Excellent stakeholder engagement skills, with the ability to work across multiple business units.
  • Experience in compliance training, including regulatory and technical training standards.
  • A strong understanding of adult learning principles, 70:20:10 learning methodology, and competency-based training.
  • Preferred experience in rail, transport, safety-critical industries, or working with NZQA frameworks.


Nōu te rourou | What’s in it for you

  • Lead KiwiRail’s digital learning evolution and help shape the future of training.
  • Competitive salary and benefits.
  • Work with passionate professionals to drive learning excellence.
  • Gain leadership experience in a large, complex organisation that values innovation and continuous improvement.


Kua rite, kia rite | Ready to make a difference?
If you’re ready to take on this exciting challenge, we’d love to hear from you. Apply now and help us build a smarter, more connected KiwiRail.

KiwiRail is committed to diversity, inclusion, and equal opportunity. We welcome applications from all backgrounds and abilities.

Me pēhea te tuku tono | How to apply
Apply online with your CV and cover letter.
Applications close: Wednesday 19th of February 2025

Please note: All successful candidates must pass a pre-employment medical and drug screening. This role requires NZ residency or citizenship.

Hard Skills Required

  • Learning Design
  • Digital Learning Transformation
  • Learning Management Systems
  • NZQA frameworks

Soft Skills Required

  • Communication
  • Coordination
  • Time Management
  • Attention to Detail

Benefits and Perks

  • 📣
    Referral Bonuses
  • ⛑
    Uniform Provided
  • 🎉
    Employee Discounts and Rewards
    The NZ Rail Staff Welfare Trust- The Trust offers reimbursement of medical expenses for members and their families, access to affordable holiday homes, and group discounts on additional insurances.
  • 🏘
    Work from Home
  • 🧠
    Mental Health Workshops
  • 📈
    Professional Development
  • Bereavement Leave
  • Wellbeing Support
  • Extended Annual Leave
  • 🛂
    Visa Sponsorship
  • 💻
    Company Supplied Technology
  • 💚
    Counselling Services
  • ⏰
    Flexible Work
  • 🧕
    Inclusive Workspace
  • ❤
    Care and Appreciation
    EAP, Employee Assistance Programme, Study Grants, Travel Privileges on Great Journeys of New Zealand and InterIslander.
  • 🤱
    Extended Parental Leave
  • 🎖
    Long Service Rewards
  • Sick Leave

Job Schedule

  • Shift Work
  • Monday to Friday
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