Senior Customer Service Representative, New Zealand

Senior Customer Service Representative Jobs in New Zealand

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Kinetic Recruitment

HVACR Service Manager

  • Posted 1w ago
  • On Site
  • Full Time

Job Description

  • A great company with exciting projects to lead in 2025
  • Career progression and development of others is important
  • Excellent package including a company vehicle


What You'll Be Doing:

  • Team Leadership & Coordination: Lead, support, and mentor a team of skilled HVACR technicians to ensure high-quality, efficient service delivery across the Bay of Plenty region. Foster a collaborative environment to enhance team performance and satisfaction.
  • Client Relationship Management: Serve as the primary point of contact for key commercial clients, understanding their HVACR needs and ensuring outstanding service delivery. Build and maintain long-term relationships to drive client retention and satisfaction.
  • HVACR Maintenance Strategy: Develop and implement effective maintenance schedules and strategies for clients' HVACR systems, ensuring optimal performance, reduced downtime, and long-term reliability.
  • Technical Support & Troubleshooting: Provide advanced troubleshooting support to the team, offering expert guidance on complex HVACR challenges. Solve technical issues swiftly to minimize client disruptions and enhance service quality.
  • Service Department Growth: Identify opportunities for service growth by acquiring new clients and expanding existing accounts. Proactively promote the HVACR service offering to grow the department's capabilities and revenue.
  • Procurement & Resource Management: Oversee the procurement of necessary parts and equipment to ensure efficient service, repair, and maintenance operations. Work closely with suppliers to manage stock levels and meet client demands.
  • Continuous Improvement: Drive process improvements within the service department to increase efficiency, safety, and client satisfaction. Regularly evaluate workflows, implement best practices, and streamline operations.


What We're Looking For:

  • Experience: At least 15 years of hands-on experience in the HVACR industry, with a strong background in both service and technical roles.
  • Leadership: A minimum of 3+ years in a service management role, demonstrating strong leadership, coaching, and team-building skills.
  • Industry Knowledge: Experience with supermarket refrigeration systems is highly regarded and considered a significant advantage.
  • Technical Expertise: In-depth technical knowledge of HVACR systems, with the ability to diagnose and resolve complex issues quickly and efficiently.
  • Customer-Centric: A strong commitment to delivering exceptional service to clients, with a proven track record of building and maintaining lasting customer relationships.
  • Qualifications: Relevant trade qualifications (e.g., Refrigeration, Air Conditioning, HVAC) and certifications in the HVACR field.


If you are interested in finding out more please contact Beth on 0272300884 or email

Ref: BBBH62527_1734303308

Hard Skills Required

  • HVACR Systems
  • Technical Troubleshooting
  • Maintenance Strategy
  • Procurement Management
  • Service Growth

Soft Skills Required

  • Leadership
  • Team Coordination
  • Client Relationship
  • Problem Solving
  • Customer-Centric

Benefits and Perks

  • ❤
    Care and Appreciation
  • 🏎
    Competitive Salary

Job Schedule

  • Shift Work

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