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Robert Walters

Customer Success Manager

  • Posted 3w ago
  • On Site
  • Full Time
Location

Auckland

Job Description

Lobyco is on the lookout for a dynamic Customer Success Manager to join their team. This is an exciting opportunity to create real business impact for leading retail clients in both New Zealand and Australia. The role offers a chance to be part of a newly established global software company where you will play a key role in driving ongoing success and retention of valued customers in the region.

You will be the primary point of contact for Lobyco's key customers, regularly engaging with them to understand their business objectives, challenges, and opportunities. This role requires a proactive, customer-centric approach and the ability to work cross-functionally to meet and exceed customer expectations.


About the role:

  • Serve as the main point of contact for assigned customers, addressing their needs and ensuring their success with our client's products.
  • Conduct regular check-ins and business reviews with customers to ensure they are achieving their goals.
  • Provide product training and support, helping customers maximise the value for their solutions.
  • Monitor customer health metrics and proactively address any issues or concerns.
  • Collaborate with product and development teams to provide customer feedback and contribute to product improvements.
  • Stay up-to-date with industry trends and advancements to ensure clients benefit from latest innovations.


What you bring:

To succeed as a Customer Success Manager, you should bring strong interpersonal skills, a customer-centric mindset, and the ability to work independently as well as part of a team. You will be a natural at storytelling with the ability to communicate effectively with senior stakeholders. Minimum 2-3 years experience as a Customer Success Manager.

  • Preferred background in SAAS with retail or experience in loyalty programmes
  • Strong interpersonal and communication skills with the ability to build and maintain relationships
  • Ability to work independently and as part of a team in a fast-paced, dynamic environment.
  • Skilled in written communication and have previous experience working with PowerPoint presentations
  • Flexible and adaptive to changing priorities and structures and can meet deadlines.


About the Company:

Lobyco is a newly established global software firm created to rethink what customer loyalty programs should offer. They believe that customer loyalty arises from making the shopping experience frictionless. They are open to a diverse workforce, building a positive working environment for all future employees.


Whats next:

Apply today for this exciting new role! We will be reviewing applications for this role through to mid January, with a view to shortlisting end of January 2025. Lisa.harkness@robertwalters.co.nz


Robert Walters endeavours to review all applications in a maximum of five working days. If you have not received correspondence within this timeframe please do not hesitate to contact Lisa Harkness on +64 9 374 7300 or lisa.harkness@robertwalters.co.nz.

Hard Skills Required

  • SaaS Product Knowledge
  • Data Analysis and Metrics Monitoring
  • Presentation and Training Skills
  • CRM and Customer Success Tools Proficiency
  • Technical Aptitude

Soft Skills Required

  • Communication and Interpersonal Skills
  • Empathy and Customer-Centric Mindset
  • Problem-Solving and Critical Thinking
  • Time Management and Organization
  • Adaptability and Flexibility

Job Schedule

  • Monday to Friday

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