Senior Advisor Assurance, New Zealand

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Kings Recruitment

Warranty Administrator

  • Posted 3w ago
  • On Site
  • Full Time
Location

Auckland

Salary

$80  -  $90 k/yr

Job Description

  • Great salary including 6 monthly reviews
  • Handy Wiri location with the BBQ at the ready
  • Career opportunities within a totally inclusive culture


What's In It for You:

  • Competitive Salary: Enjoy a generous compensation package.
  • Regular Pay Reviews: Get your salary reviewed every six months.
  • Vibrant Work Environment: Experience a fun workplace with planned events and regular BBQs.


About the Role:
We are seeking a skilled Warranty Administrator to join our client's expanding Service team. With business booming, this role offers diverse responsibilities and exposure across the company and country.

  • Communicate with customers and technicians to resolve warranty claims and set clear expectations.
  • Process and accurately document all warranty claims in line with dealership requirements
  • Follow up on claims to ensure customer satisfaction and compensation for the dealership.
  • Promptly resubmit rejected claims and monitor outstanding ones.
  • Reconcile warranty receivables and maintain meticulous service and customer records.
  • Keep track of warranty parts and manage their disposal timelines.
  • Stay informed on factory recalls and coordinate with the accounting department for claim settlements.
  • Invoice warranty repair orders


About You:

  • Warranty experience within a dealership essential
  • Ability to provide high-level administrative support with a customer-first mindset.
  • Understanding of automotive servicing or repair.
  • Excellent communication, customer service, and problem-solving abilities.
  • High standard of literacy and numeracy.
  • Strong computer skills, including proficiency in Microsoft Office.
  • A polished telephone manner and the ability to work effectively under pressure.
  • Ability to prioritize tasks and manage workload efficiently.


About the Company:
With over 30 years in the New Zealand market, our client is renowned for providing some of the most reliable and economical trucks, tippers, and curtainsiders. As a household name and leader in their field, they offer seamless sales and support for operators across a wide range of industries.

This is a rare opportunity to join a market leader and enjoy the rewards that come with it. If you’re ready to take on this challenge, APPLY NOW!

Contact:
Phone: 09 600 5153
Email: michelle@kingsrecruitment.co.nz

Note: Only shortlisted candidates will be contacted within 5 working days of your application. We are only accepting applications from those currently residing in New Zealand with the right to work.

Soft Skills Required

  • Communication
  • Adaptability
  • Strategic Thinking
  • Proactive

Benefits and Perks

  • ⛽
    Vehicle/Fuel Card

Job Schedule

  • Monday to Friday
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