We deliver on our purpose by providing simple, meaningful ways to help Kiwis improve their financial wellbeing, today and tomorrow. We achieve this by doing what we do best, championing innovation and fresh thinking, so we can open up new opportunities for more people to stay one step ahead.
ASB is a large organisation with team members spread all across Aotearoa in both our Banking Branches and across our Corporate Offices and Regional Business Banking Centres. Our Service Desk Specialists support our team members with any assistance they might need when it comes to technology.
Mō te Tūranga | About the role
You'll be joining our IT Service Desk, resolving technical issues for ASB staff through phone and digital channels. Part of a friendly team delivering customer-focused support, you'll be enabling the success of an exciting technology transformation program and troubleshooting IT systems and processes in real-time.
Ō pūkenga | About you
You're hungry to learn, grow and advance your IT experience. You enjoy exercising your problem-solving skills, have a continuous improvement mindset and can explain complex technical information in a way that's easy to understand. You communicate clearly and enjoy building connections with your teammates and the people you support. You have a great work ethic, manage your time efficiently and follow up on your commitments.
Ideally, you have some of the following skills and experience:
- Experience with Windows and Microsoft 365 troubleshooting.
- Desktop and Modern Managed Device troubleshooting.
- Experience working with mobile devices - both Apple and Android.
- Experience with Microsoft Authenticator and InTune would be highly advantageous.
- You will also have great communication skills, a customer focused mindset and be a natural trouble shooter.
He aha tā mātou | What can we offer?
Get the work-life equation right.
We know life is full of priorities, from soccer practice to side hobbies, and we're here to support you in building a career that works around it all, with a flexible and supportive working environment.
What's important to you is important to us.
We support your wellbeing in meaningful ways, including comprehensive health insurance, wellness initiatives, parental and flexible leave, and customisable benefits to suit your lifestyle.
Bring your whole self to work every day.
Whether you're a weekend adventurer, a bookworm or a fan of big family gatherings, ASB is working hard to create a culture where everyone feels safe, included and part of our shared purpose of helping Kiwi get one step ahead.
The whole "one step ahead" thing applies to you, too.
With mentorship, flexible learning pathways, and opportunities to deepen your expertise, ASB is a place where you can take on exciting challenges and step forward to reach your goals, both in and out of office.
Me pēhea te tono | How to apply?
If this all sounds like you, apply online.
Check out the position description to find out more.
To be considered, all applications need to go through our online career channels and will be treated with confidentiality.
