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BNZ

Customer Banking Specialist

  • Posted 1w ago
  • On Site
  • Full Time
Location

Whangārei

Job Description

Here at BNZ, it's about more than just banking. We work together in an agile, energising environment to create innovative solutions through our promise "If you can imagine a better future, let's find a way."

We support wellbeing, flexible working and have a generous leave offering. There is the opportunity for growth, learning and career development. No two days are the same.

Mō te Tūranga | About the Role

This is a great opportunity to join the team at our BNZ Whangarei branch as a home lending expert. This is a busy branch where you'll deal with a diverse range of customers, so there is plenty of opportunity to continue to develop your banking career. Working hours are Monday-Friday 8:30am- 5pm.

What are the key day to day tasks the person in this role will complete?

  • Engage with customers in a warm friendly manner, assisting with a variety of enquiries, and delivery Financial Health Checks.
  • Through conversations with customers, identify their goals and propose BNZ products and solutions to achieve the best outcomes.
  • Take care of all personal banking needs of our customers: unsecured lending, home lending, and insurances
  • Assist, assess and complete personal and more complex lending for customers (only applicable for Banker levels 4-7.


Please note that if you are a current BNZ Banker and were successful in securing this position, you would remain at your current Banker level.

What is the most exciting thing about this opportunity?

This is a busy branch and you'll be dealing with a variety of customers and working with a very supportive and culturally diverse team. Our team strives on being customer obsessed and we work together to deliver great customer experiences and outcomes, and you'll be given ongoing assistance to grow your career in banking.

What is your management style?

You will be supported by a leader and team who are all passionate about providing high quality customer interactions. We are very team success centric, collaborative and diverse, always making an effort to celebrate our successes.

What attributes will this person have in order to be successful?

We are ideally looking for someone that is already an Customer Banking specialist, however also keen to hear from those who are calm under pressure, enjoy chatting to customers and are passionate about promoting products and services. In turn we have created an environment where your resilience, ambition, and ability to bring great energy to a fast-paced role is supported and rewarded. It is however essential to have lending experience for this role.

Nau Mai ki te Pēke o Aotearoa | Come to the Bank of New Zealand

Applications for this vacancy close 12 January 2025. Please note applications will be reviewed after the advert close date.

This is an exciting opportunity to join us!  We're bold thinkers who are taking brave steps to create a company that people want to work for, and customers want to bank with. If you're ready to join a fun organisation where we are proud of our culture and how we are helping New Zealander's to 'Find their way', then show your interest by submitting your application - we can't wait to read it. 

Ehara taku toa i te toa takitahi, engari he toa takitini" - Success is not the work of an individual, but the work of many.”

Hard Skills Required

  • Home Lending
  • Unsecured Lending
  • Product Knowledge
  • Financial Checks
  • Complex Lending

Soft Skills Required

  • Customer Empathy
  • Effective Communication
  • Team Collaboration
  • Resilience Under Pressure
  • Adaptability

Benefits and Perks

  • 🏎
    Competitive Salary
  • 🩸
    Free Period Products
  • 🎉
    Employee Discounts and Rewards
  • 🧠
    Mental Health Workshops
  • 💚
    Counselling Services
  • 🏛
    Fully Paid Jury Service
  • ⚖
    Work-Life Balance Support
  • 🩺
    Health Insurance
  • 🧕
    Inclusive Workspace
  • 🚶
    Ease Back to Work
  • 📱
    Discounted Phone or Internet Plans
  • 💯
    Employee Mentoring Program
  • ⏰
    Flexible Work
  • 🏘
    Work from Home
  • 🤱
    Extended Parental Leave
  • 🏥
    Subsidised Health Insurance
  • 📣
    Referral Bonuses
  • 📈
    Professional Development
  • 💼
    Life Insurance
  • ⛑
    Uniform Provided
  • 🌿
    Wellness Program

Job Schedule

  • Monday to Friday

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