Sap Bw Support, New Zealand

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Mico

Customer Service Representative

  • Posted 1d ago
  • On Site
  • Full Time

Job Description

About the role:

This is a varied role working across the whole branch that will see you focused on Customer Deliveries, but also involved in sales on the Trade Counter, Cycle Counting, Inwards Goods and, Stocking and Rotating products on shelves, Loading / Unloading products and whatever else is necessary within the branch.

  • Ensure that our customers, who are made up of trades, businesses, and homeowners, are greeted with a cheerful smile and exceptional service.
  • Support the team in inventory management, inwards goods and doing deliveries.
  • Ensuring products are organised and ready for delivery.
  • Accurately checking and receipting product into our systems


This is a permanent full-time role, offering 40 hours a week. Working Monday to Friday, 730am-430pm with rostered Saturdays.


About you:

To shine in this role, you’ll bring a customer-focused attitude and strong work ethic to the business and be prepared to work closely and flexibly with the rest of our team. Our team work collaboratively and so your strong teamwork skills are essential to this role. Alongside this, you also possess the following –

  • Plumbing or drainage knowledge/ experience is ideal but not essential.
  • Proven experience in customer service, retail sales or hospitality environment/inward goods/Warehousing
  • There will be manual handling, and heavy lifting required so you’ll need to be physically fit.
  • Strong interpersonal skills and ability to build rapport to support our valued customers.
  • Be confident with computers and learning new systems.
  • A Full New Zealand drivers’ licence is essential. A forklift experience and licence are advantageous.



Our benefits:

  • Competitive hourly rate and Staff-buying privileges
  • Genuine development opportunities that come with being part of the wider Fletcher Building Group
  • Employment Education Fund
  • Health & Wellbeing initiatives including an Employee Assistance Program


Please note: A pre-employment medical, including drug test and criminal background check is required as well as the legal right to work in NZ indefinitely.

We are proud of the incredible diversity of people who make up our business! As an Equal Opportunity Employer, we strive to create an inclusive environment for all our employees across our national network of branches throughout New Zealand.

Hard Skills Required

  • Product Delivery
  • Inventory Management
  • Stock Organization
  • Computer Proficiency
  • Forklift Operation

Soft Skills Required

  • Customer Service
  • Team Collaboration
  • Communication
  • Time Management
  • Problem-Solving

Job Schedule

  • Monday to Friday
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