Returns Coordinator Jobs in New Zealand

• Dynamic and inclusive work culture - supportive, friendly, and fun team
• A company that is growing with potential for career progression
• Handy Manukau location

Our client, a leader in the New Zealand trucking industry, has expanded to 14 dealerships nationwide and secured an exclusive distribution contract with a leading international truck brand. They are now seeking a highly skilled Service Manager to lead operations at their busiest branch, where you’ll play a pivotal role in ensuring the branch’s continued success and exceptional customer service.

About the Role
As Service Manager, you’ll oversee the daily operations of the service department at this high-performing branch. You’ll lead a team of expert technicians, manage resources, and maintain efficient workflows while upholding a commitment to outstanding service. This is a dynamic role where you’ll drive performance, foster team growth, and implement innovative solutions in a fast-paced environment.

Key Responsibilities

• Manage and coordinate all service department activities to ensure smooth operations.
• Supervise, mentor, and train technicians and support staff to achieve excellence.
• Ensure timely, accurate completion of service work with high-quality standards.
• Address customer concerns promptly and provide regular updates to maintain satisfaction.
• Monitor and achieve key performance metrics for the service department.
• Develop and implement effective policies and procedures to enhance efficiency.
• Manage parts inventory and ordering to support uninterrupted service operations.
• Oversee warranty claims and service contracts, ensuring accurate documentation.
• Ensure compliance with safety and environmental regulations.

About You

• Proven experience as a Service Manager or in a similar leadership role in the automotive or trucking industry.
• Comprehensive knowledge of truck maintenance and repair.
• Exceptional leadership and team management skills.
• Strong customer service focus with excellent communication abilities.
• Highly organized and able to manage multiple priorities in a fast-paced setting.
• Proficient in service management software and tools.
• ASE certification or equivalent is a plus.

About the Company
With over 30 years in the New Zealand market, our client is a household name and industry leader. They offer some of the most reliable and economical trucks, tippers, and curtainsiders, providing seamless sales and service support to operators across a wide range of industries.

This is your chance to take charge of the busiest branch in a thriving and innovative organization. If you’re passionate about delivering top-tier service and managing high-performance teams, we want to hear from you!

Apply Now:
Click APPLY to submit your application, call 09 600 5153, or email michelle@kingsrecruitment.co.nz for more information.

Please note: Only shortlisted candidates will be contacted within 5 working days. Applicants must currently reside in New Zealand and have the right to work.