As part of our fabulous Frontline, you will act as the single point of contact for our customers service, sales and support needs – taking every opportunity to delight and act with an ownership mentality through to end resolution. It is all about world class service through any touchpoint.
Please note that this is for a full-time role (40 hours per week - Mon - Sun availability required working a roster) for our Whangarei Store. Our store's trading hours are Monday to Saturday 9:00am to 5:00pm and Sunday 10:00am to 3:00pm. Therefore, flexibility regarding shift work is a requirement.
Ko tō mahi – what you’ll do
You will be responsible for ensuring that One NZ customers’ needs are met from offering advice through to the provision of suitable solutions engaging in active listening, management, and care.
In this role you will also:
Deliver a high standard of customer experience resolving service/ technical issues in a timely manner.
Actively diagnose, troubleshoot, and where required, engage with appropriate experts within the team for additional support.
Actively contribute to knowledge sharing and learning across the team to resolve more customer enquiries in the first point of contact with our customers.
Ensure new sales and service orders for accuracy, and that customer expectations are aligned (i.e., service activation or change, or customer billing)
Respond to all customer interactions via a variety of channels and identify appropriate solutions.
Na tōu rourou - what you’ll bring
Our ideal candidate is customer obsessed in mindset with excellent communication skills. You’re a logical thinker, flexible in attitude and who is curious and driven to help customers as the core of what you do.
Previous experience in a customer service environment and technical understanding/knowledge of products and services.
Motivation to achieve/exceed KPIs and targets
Comfortable working rotational shifts including evenings and weekends
Confidence in managing multiple customers & cases from simple to complex
Motivation to stay current with technology & pursue informal learning (on the job, via colleagues) to deepen your knowledge
Nā mātou te rourou – what you’ll get
Comprehensive training, coaching and mentoring
Earn a competitive sales commission on top of your base salary
A fully subsidised Southern Cross health insurance cover for you and your family.
4% KiwiSaver employer contribution, an extra 1% more than the statutory minimum.
Market leading cell-phone with unlimited data plan, for business or personal use.
Lifestyle leave where you can purchase an extra week or two of annual leave.
Discounts on One New Zealand products, services and much more!
Ko mātou tēnei – our organisation
At One New Zealand, our purpose is to unlock the magic of technology to create a better-connected Aotearoa. We're focusing on investing more into simpler and better products and services, to make things even better for New Zealanders.
We are delighted to announce that we have been awarded a #2 ranking in Randstad's Most Attractive Employers in New Zealand within the IT and telecommunications sectors as well as being nominated as finalists for the 2023 Retail Employer of the Year Award.
We are also proudly Rainbow Tick certified and champion diversity of thought, perspective and background. We offer a friendly and open environment with leading flexible working practices that help people maintain a personal and professional balance that works for them and their whānau.
If this sounds like you, Apply Now!
Tū hikitia rā, tū hāpainga. Tū hāpainga, tū hikitia rā.
We stand to uplift, to support and to elevate others.
Hard Skills Required
Technical Troubleshooting
Customer Service Expertise
Product and Service Knowledge
Sales and Service Order Accuracy
Multichannel Customer Support
Soft Skills Required
Communication Skills
Problem-Solving
Active Listening
Adaptability
Team Collaboration
Benefits and Perks
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Referral Bonuses
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Inclusive Workspace
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Discounted Phone or Internet Plans
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Flexible Work
Flexible working & work from anywhere (most roles): Work from home, flex your hours, and even work up to 20 days offshore in certain countries around the world for the perfect work-life balance.
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Work-Life Balance Support
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Relocation Support
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Extended Parental Leave
Primary carers get 22 weeks of salary top-ups plus 26 days of paid leave upon return, with secondary carers receiving a matching 26 days allowance.
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Computer Assistance
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Subsidised Health Insurance
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Health Insurance
Enjoy fully subsidised Southern Cross health insurance for you and your immediate whanau, life and terminal illness cover, and free flu shots.
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Employee Discounts and Rewards
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Life Insurance
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Counselling Services
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Company Supplied Technology
Get the latest smartphones with a market-leading plan and laptop sim card, so you can stay connected and productive anywhere.
