Resident Experience Coordinator Jobs in New Zealand

Care and Protection Family Group Conference Team Leader

• Permanent, Full-time position
• Hamilton North Site
• Annual remuneration for this position starts between $92,442 and $114,522 dependant on experience

Do you want to make a positive difference for rangatahi and their whānau while working within organization that values the well-being of its people all while working alongside great people who share a love for their work?

We have a leadership role where no day is the same, so join a supportive team in Whakatane who share the same passion and values.

Mō te tūnga | About the role

As part of our Care and Protection team you will be leading a team of Care and Protection Coordinators, who are responsible for managing Family Group Conferences (FGCs) in accordance with the Oranga Tamariki Act 1989.

As a strong leader you will be responsible for the effective leadership of a diverse team of Coordinators. You will ensure the timely delivery of quality Family Group Conferences, strive for continuous practice and service delivery improvement, and utilise resources across the region as demand shifts. As this role covers the wider Hamilton area, day travel will be required to build and maintain rapport with site-based FGC Coordinators.

Mō mātou | About us

Oranga Tamariki—Ministry for Children has a commitment to putting tamariki and rangatahi at the heart of what we do. In our work, we aim to demonstrate these values:

• We put Tamariki first
• We believe Aroha is vital
• We respect the Mana of people
• We are Tika and Pono
• We value Whakapapa
• We recognise that Oranga is a journey

Ngā pūmanawatanga ōu | What you will bring

• Experience in the Family Group Conference space or experience as an FGC Coordinator is essential.
• Proven and successful people management experience including leading people toward improved performance.
• Successful management of risk in critical situations.
• Understanding of Te Ao Māori and an ability to apply tikanga Māori and Te Reo Māori within Family Group Conferences and your day-to-day practice.
• Proven experience in supporting staff in complex and sometimes difficult situations.
• A sound knowledge of relevant legislation.
• An ability to travel to effectively lead a team and engage with communities that are spread across a large geographical area and will require a measure of face-to-face engagement.
• Understanding of, and sensitivity to, multi-cultural matters including knowledge of tikanga Māori, and Pacific peoples' culture.
• Knowledge of and ability to quickly grow community networks, and experience working in collaboration with partners (Government and non-government).
• A full clean drivers license is essential.

Nōu te rourou | What's in it for you

We offer a vibrant and supportive team, flexible work options and a genuine commitment to wellbeing. We offer significant training and professional development so that you can thrive and grow. We welcome diversity and are committed to working in an inclusive and respectful way. This is your opportunity to apply your skills and experience to the wellbeing of tamariki and rangatahi.

To see all the benefits of working for Oranga Tamariki, please visit https://mahi.orangatamariki.govt.nz/working-with-us/employee-benefits/

Me pēhea te tuku tono | How to Apply

Apply online with your CV and Covering Letter. If you are an Oranga Tamariki employee already, please ensure you apply with a log in using your Oranga Tamariki email address. If you have any questions about role, please contact Info_recruit@ot.govt.nz

Hurry as applications for this role close on 6th April 2025!

If you are interested in any of our vacancies, please ensure that you make yourself familiar with our code of conduct as it sets out our expectations for our kaimahi and requires you to present at work free from the influences of both drugs and alcohol."