KidsCan is a leading not-for-profit organisation dedicated to providing essential resources to children in need across New Zealand. They are seeking an ECE Programme Specialist to oversee the day-to-day delivery of their Early Childhood (ECE) Programme, which supports children under five in need. This role ensures the smooth daily operations and management of customer queries and issues. Cultural competency in both Māori and Pasifika communities is highly valued in this role
What you'll do:
As an ECE Programme Specialist, you will be responsible for overseeing the day-to-day delivery of the Early Childhood (ECE) Programme. You will work closely with various teams to ensure smooth operations, manage customer queries, and contribute to the successful development and implementation of targeted projects within the programme. Your role will also involve facilitating the onboarding process for new partner ECEs, maintaining comprehensive records of all customer interactions, conducting monthly visits to partner ECEs, and preparing monthly reports on programme status.
Oversee the day-to-day delivery of the ECE Programme
Ensure smooth daily operations and manage customer queries
Support the ECE Manager with the development and enhancement of additional projects and programmes
Assist in the creation and documentation of processes for the ECE Programme
Execute the daily delivery of the ECE Programme
Provide high level of customer service for ECE customers and internal partners
Facilitate and co-ordinate the onboarding process for new partner ECEs
Prepare and present monthly reports on programme status, performance metrics, and issues
What you bring:
The ideal candidate for this ECE Programme Specialist role will bring relevant qualifications, expertise, and experience in Early Childhood Education or a closely related field. You should have strong organisational, time management, and communication skills. Exceptional customer service skills are crucial for this role as you will be dealing with various stakeholders. Your ability to work autonomously while ensuring consistent communication with your team will be key to your success. A solution-oriented mindset is also important as you will be expected to identify problems and provide effective solutions.
Relevant qualifications, expertise, and experience in Early Childhood Education or a community based role
Strong organisational, time management, and communication skills
Exceptional customer service skills with a focus on exceeding expectations
Ability to work autonomously while ensuring consistent and clear communication with the team
Excellent relationship-building abilities with both internal and external stakeholders
Solution-oriented mindset with ability to identify problems and provide effective solutions
What sets this company apart:
KidsCan is a leading not-for-profit dedicated to providing essential resources to children in need across New Zealand. Through innovative programs and initiatives, KidsCan aims to break down barriers to education and empower children to reach their full potential. As part of the KidsCan team, you will have the opportunity to make significant impact on the lives of thousands of children.
What's next:
Ready to make a difference? Apply now to the link or email; lisa.harkness@robertwalters.co.nz
* Please note we will begin reviewing applications in mid January for this role due to Xmas/New Year period
Robert Walters endeavours to review all applications in a maximum of five working days. If you have not received correspondence within this timeframe please do not hesitate to contact Lisa Harkness on +64 9 374 7300 or lisa.harkness@robertwalters.co.nz.
