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Compass Group

Manager-Service Operations Christchurch Airport Lounges

  • Posted 2w ago
  • On Site
  • Full Time
Location

Christchurch

Job Description

  • Full time, Permanent Position + Wellness Plan + EAP Services
  • Competitive Wage + Discounted Goods & Services
  • Training + Development Programs + Career Development opportunities


He angitūtanga / The opportunity:

At Compass Group we have partnered with Air New Zealand as one team to create an incomparable lounge experience, we have an exciting Permanent Full-Time opportunity for a Manager - Service Operations to manage our Compass Group operations within the Air New Zealand Lounge at Christchurch Airport.

The Manager - Service Operations is responsible for a team of Compass Group Lounge Supervisors to drive an engaging service culture that results in a high performing team and delivers an exceptional 'surprise and delight' customer experience.

Ko o kawenga / Your responsibilities:

The role will include;

  • Coaching, training, development, performance and wellbeing.
  • Sharing the Lounge vision, you will inspire a 'one team' approach to working in the Lounge.
  • You'll combine leadership strengths with expertise in hospitality and customer experience, bringing the premium Lounge experience to life.
  • Supporting the Airline Operations client and contract in accordance with the standards agreed by the Compass Group and the client.
  • A key deliverable is ensuring your contract is compliant and run commercially in line with net growth and retention targets and bringing the joint client and Compass Group Vision & Values to life.


He kōrero mōu / About you:

If you're our ideal candidate;

  • you will be an inclusive leader with the ability to form productive relationships with clients and individuals from diverse backgrounds, and proven experience in managing successful teams.
  • You'll have an in depth understanding of Occupational Health, Safety and Environment and ability to apply principles, with single site operational experience in a similar role within the industry.
  • You'll need strong commercial acumen with the ability to manage a budget.
  • You will also have working knowledge of workplace regulations, including agreement requirements, the ability to identify contract retention and new business opportunities, and thorough comprehension of food hygiene practices.


Nga painga / Benefit & Perks:

  • Competitive remuneration.
  • Training & Development Programs
  • Career Development Opportunities
  • Discounts on Medical insurance, and banks, to hotels, insurance, and more!
  • Rewards and recognition.
  • EAP Services


Mo matou / About us:  

  • We are New Zealand's leading and largest provider of food and support services across multiple industries.
  • These industry sectors are managed by our sub brands Eurest, Chartwells, Restaurant Associates, Medirest, and ESS.
  • We specialise in turning ordinary acts of service into extraordinary experiential moments for our clients. With innovative and talented teams across New Zealand, we transform experiences from being GOOD to GREAT.
  • Our people are awesome, they breathe life into our brands and make great things happen!
  • Our strength comes from the combination of the things we have in common - our shared values, vision, and purpose and to make our commitment unique for you - RESPECT, GROWTH and TEAMWORK are the founding pillars of these commitments.
  • We are an equal opportunity employer; we celebrate diversity and are committed to building an inclusive environment for all employees.


Successful candidates will be able to satisfactorily pass a police clearance.

Applicants for this position should have NZ residency or a valid NZ work visa.

Don't miss out on this unique opportunity - Click 'Apply' Now!

For any recruitment queries please contact the Compass Group Recruitment team on recruitment@compass-group.co.nz

Great People, Real Opportunities

Hard Skills Required

  • Leadership
  • Operational Management
  • Budget & Financial Management
  • Hospitality & Food Safety Knowledge
  • Health, Safety & Compliance
  • Contract & Client Management

Soft Skills Required

  • Team Management
  • Customer Service Excellence
  • Communication
  • Relationship Building

Job Schedule

  • Shift Work
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