The Role
Fisher & Paykel is an iconic New Zealand brand, a global company with a strong local heritage. Our origins inspire our culture of curiosity and passion to develop solutions designed around people - these are some of the core elements that make us unique.
We are driven by our values of being trusted, sustainably minded, innovative, generous, and curious. As a team we take a collaborative approach and have a working environment where all ideas are heard, evaluated, and tested against our leading goal - to be the world's most human-centered appliance brand.
We are on the lookout for a talented Technical Support Specialist to join our Fisher & Paykel team! The role is responsible for providing top quality pre and post sales technical support for our Haier branded Air Conditioning products, with a hands-on approach to deliver a seamless experience to our customers.
What You'll Do:
- Provide exceptional technical support for Haier Air Conditioning products to our customers
- Troubleshoot and resolve customer inquiries, concerns, and technical issues promptly, ensuring customer satisfaction
- Collaborate with the product development team to communicate customer feedback and contribute to the improvement of Haier Air Conditioning products
- Manage and support installations and post-instillation health checks to ensure we meet customer expectations, time-lines and standards
- Proven expertise in Haier Air Conditioning systems and technical support
- Excellent communication skills, both written and verbal, with the ability to simplify complex technical information for diverse audiences
- Strong problem-solving approach and the ability to work with enthusiasm and skill
- A commitment to customer satisfaction and a passion for providing top-tier technical support
What You'll Bring:
- Proven technical service industry experience (5+ years)
- Developing and maintaining relationships both internally and externally
- Certifications / Qualifications Required:
- Must have Electrical Practicing Licence
- Must have a valid driver license and acceptable motor vehicle record
- Approved Filler Licence (refrigeration)
- First Aid Cert
- Acceptable site work cards
In return, you'll get:
- Excellent development, growth and progression opportunities
- Generous product discounts for yourself, friends & family
- A fun, supportive and down-to-earth working environment
- Great leadership support
What Next?
If you would like to help deliver us a premium customer experience and join a continuous growing and developing global company, please apply now including your cover letter and a CV!
Fisher & Paykel is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, or other characteristics protected by law.
