You will be tasked with accurately collecting information from involved parties, assessing complaints, drafting decisions for approval, and undertaking resolution processes as needed. You will be tasked with accurately collecting information from involved parties, assessing complaints, drafting decisions for approval, and undertaking resolution processes as needed.
You will have proven experience in conflict, complaint resolution, case management, dealing with challenging behaviour, conversation and information management and you will be looking for your next role in a supportive and collaborative organisation.
What Youll Do:
Accurately collect information from both parties to assess appropriate complaint management pathway
Apply triage criteria and assess complaints, preparing recommendations for suitable complaint pathways
Draft decisions for approval where appropriate
Undertake resolution processes for referred matters
Identify regulatory and disciplinary issues, ensuring effective and timely escalation of misconduct matters
Manage expectations of all parties through timely and clear communication
Maintain regulatory knowledge to ensure consistent and accurate decisions.
The Ideal Candidate will Bring:
At least 1 year's work experience in conflict/complaint/dispute resolution
Expertise in legal/regulatory/compliance environments
Ability to work with limited supervision, make decisions and work on own initiative
Effective communication skills to deal tactfully and sensitively with people at all levels
For more information please contact Luke Gilbert on 021 084 85188 or luke.gilbert@robertwalters.co.nz.
Robert Walters endeavours to review all applications in a maximum of five working days. If you have not received correspondence within this timeframe please do not hesitate to contact Luke Gilbert on 04 471 9700.
