Ready to make an impact? We are!
Primary Connect + (PC+) is the most extensive food and retail supply chain network in Australia and New Zealand. Our 10,000-strong team is an essential part of the expansive Woolworths Group, which encompasses Woolworths Supermarkets and Metro stores, BIG W, Woolworths NZ, Quantium, and more. With us, your possibilities are not limited to a single opportunity.
We’re delivering to more than 3,000 retail stores every day but at Primary Connect, we’re more than just a supply chain business. We’re a big team, but every individual plays a pivotal role and leaves a distinctive impact. Our extensive reach opens up opportunities for learning, growth, and professional development. By raising your hand, fostering relationships, and seizing the moment, you can take control of your own unique path.
About the Role | Mō te Tūranga
As the Customer Services Specialist you will support day to day PC+ (4PL) transport operations by influencing key relationships with carrier partners, and managing exceptions for customers. You will manage relationships with small to medium-sized customers and manage and monitor internal freight movements and relationships with internal stakeholders.
Deliver great customer service to internal stakeholders, carrier partners and customers
- Customer issue resolution - work between vendors and transport providers to ensure that any exceptions are resolved in a timely manner ensuring that customers and carriers see that the PC business adds value and simplifies their Supply Chain experience.
- Manage a high volume of inquiries from internal and external stakeholder, address root cause of issues for mitigation and record and address customer expressions of dissatisfaction
- Where reoccurring service issues occur, work with customers and carrier partners to solve the root cause, using a continuous improvement mindset, ensuring that the solutions strengthen relationships with all partners (customers, carriers, replenishment and DCs).
- Exception management including claims, late or missed pick-ups, late deliveries, providing evidence of POD, re-bookings, return freight and any other exceptions that require interaction with customers
About You | Mōu
- You will be a Customer Support Operations expert, leveraging your specialized knowledge to handle complex issues and improve support delivery.
- Experience in a customer support role where understanding of transport, logistics, or supply chain processes was crucial for effective problem resolution and providing timely solutions.
- Proven ability to demonstrate effective problem-solving approaches and sound decision-making, especially under pressure, including conflict resolution and de-escalation tactics.
- Excellent written and oral communication, and interpersonal skills, with the ability to work effectively within cross-functional teams and autonomously.
- Strong planning and organizational skills, coupled with effective time management, discipline, and financial awareness.
- Proficient in intermediate Excel or Google Sheets.
Our Benefits | To Tatou Painga
- Genuine flexibility in how and where you work
- Ongoing development within an ANZ team and access to COE/specialist career opportunities
- Everyday Rewards team card, providing a range of benefits including discounts and bonus points for groceries and discounted online shopping delivery.
- Banking and insurance (health, life etc) discounts
- Global and local career opportunities
Working with Woolworths NZ | Me mahi tahi tatou ki Woolworths NZ
With over 185 stores and 20,000 team members across Aotearoa, we've made it our mission to make Kiwi lives a little better every day.
We're friendly, down-to-earth, and energetic - we work hard but we have a great time doing it, and we love what we do. There is plenty of scope for new ideas, lots of room for you to add value, and importantly, you'll be working with a business that touches the lives of three million New Zealanders a week.
We embrace diversity of thought and love to take on challenges with a pragmatic and innovative approach. Our culture thrives on mutual respect, care, curiosity, openness, and a proactive attitude. We continually seek ways to pair, collaborate, support, and learn from each other as a team!
Come as you are | Nau mai, whakatau mai
Diversity, equity, inclusion, and belonging are key to realising our purpose of better together for a better tomorrow. We recognise the value our team’s diversity brings to our business, customers, and communities and that teams with diverse experiences and backgrounds enrich our group and are better able to innovate and solve problems. As one of the largest employers in Australia and New Zealand, we aim to create a truly inclusive workplace where everyone feels that they belong, can be their best selves, and reach their full potential.
We encourage all candidates to apply; please let us know in your application if we can support you with any adjustments in the hiring process.
If you’re smart and good at what you do, let’s work together | Me mahi tahi tatou
