People Experience Coordinator, New Zealand

People Experience Coordinator Jobs in New Zealand

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ONE NZ

Store Lead

  • Posted 2w ago
  • On Site
  • Full Time
Location

Christchurch

Job Description

Ko tō tūranga – your role


Reporting to an Area Lead, as the Store Manager you will provide day-to-day leadership and performance coaching to our Customer Champions to deliver a world class experience to our customers and staff. We have ambitious plans to invest in our people, systems and ways of working to create an omni-channel organisation that delivers unparalleled customer and commercial outcomes.



Please note that this role is based in our Christchurch Airport store, which operates Monday to Sunday, therefore flexibility to work late nights, weekends and public holidays is a requirement.



Our Talent team will be in contact with you the week of the 6th of Jan 2025 following the Christmas and New Year Holiday period.



Ko tō mahi – what you’ll do

  • Take accountability and ownership for the operational running of the store
  • Lead a team of Customer Champions and a Floor Lead
  • Work closely with internal stakeholders to facilitate hiring processes and generate staff rosters
  • Ensure an excellent customer experience is delivered in our retail environment i.e., creating an engaging process where customer needs are met or exceeded
  • Monitor and deliver store KPIs and targets. Motivate team members to hit their target with guidance given through 1:1s and ongoing mentoring and coaching
  • Foster a ‘customer obsessed’ culture within the team



Na tōu rourou - what you’ll bring

  • Natural people leadership skills with the ability to build a highly engaged and collaborative team.
  • The ability to navigate conflict in high-pressure situations
  • A flexible & open attitude, driven to help the customer as a priority 
  • Experience of successfully working towards KPIs with the ability to drive others with their targets
  • Comfortable working a roster including weekend days
  • Strong people and growth orientation.  A desire to support people to be better than they thought possible
  • Min. 2 years of operational experience a Retail Sales environment. A strong understanding of Retail operations and processes with the ability to improve processes where needed



Nā mātou te rourou – what you’ll get

  • Comprehensive training, coaching and mentoring
  • A fully subsidised Southern Cross health insurance cover for you and your family.
  • 4% KiwiSaver employer contribution, an extra 1% more than the statutory minimum.
  • Market leading cell-phone with unlimited data plan, for business or personal use.
  • Lifestyle leave where you can purchase an extra week or two of annual leave.
  • Discounts on One New Zealand products, services and much more!



Joining the One New Zealand whānau will stretch you, challenge you and provide opportunities you’ve been seeking to expand your career. You’ll engage in unique workplace experiences, be exposed to exciting and innovative technology, and gain opportunities for learning beyond Aotearoa.



Ko mātou tēnei – our organisation


At One New Zealand, our purpose is to create a better-connected Aotearoa. We're focusing on investing into simpler and better products and services, to make things even better for New Zealanders.



We are delighted to announce that we have been awarded a #2 ranking in Randstad’s Most Attractive Employers in New Zealand within the IT and telecommunications sectors as well as being nominated as finalists for the 2023 Retail Employer of the Year Award.



We are also proudly Rainbow Tick certified and champion diversity of thought, perspective and background. We offer a friendly and open environment with leading flexible working practices that help people maintain a personal and professional balance that works for them and their whānau.



Tū hikitia rā, tū hāpainga. Tū hāpainga, tū hikitia rā.

We stand to uplift, to support and to elevate others.


Hard Skills Required

  • Retail Operations
  • Staff Management
  • Sales Target Achievement
  • KPI Monitoring
  • Process Improvement

Soft Skills Required

  • Leadership
  • Conflict Resolution
  • Customer Focus
  • Team Motivation
  • Communication Skills

Benefits and Perks

  • 📈
    Professional Development
  • 🚚
    Relocation Support
  • 🏥
    Subsidised Health Insurance
  • 📱
    Discounted Phone or Internet Plans
  • 📣
    Referral Bonuses
  • 💼
    Life Insurance
  • 💻
    Company Supplied Technology
    Get the latest smartphones with a market-leading plan and laptop sim card, so you can stay connected and productive anywhere.
  • ☮
    Lifestyle Leave
  • 🩺
    Health Insurance
    Enjoy fully subsidised Southern Cross health insurance for you and your immediate whanau, life and terminal illness cover, and free flu shots.
  • 🎉
    Employee Discounts and Rewards
  • 🤱
    Extended Parental Leave
    Primary carers get 22 weeks of salary top-ups plus 26 days of paid leave upon return, with secondary carers receiving a matching 26 days allowance.
  • 🧕
    Inclusive Workspace
  • 🏎
    Competitive Salary
  • 💚
    Counselling Services
  • ⚖
    Work-Life Balance Support
  • 🖥
    Computer Assistance
  • ⏰
    Flexible Work
    Flexible working & work from anywhere (most roles): Work from home, flex your hours, and even work up to 20 days offshore in certain countries around the world for the perfect work-life balance.
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