About Us
At Downer we plan, create and sustain. Downer is the leading provider of integrated services in Australia and New Zealand. Through trusted relationships and world leading insight we work closely with our customers to design, build and sustain assets, infrastructure, and facilities.
About the Team
Downer’s Transport & Infrastructure business manages and maintains road networks across Australia and New Zealand, with civil and commercial construction in New Zealand. We are an integrated trans-Tasman team with a leading portfolio of products and services. By sharing our capabilities and insights across our regions we achieve the best technical solutions for our customers’ challenges, and for our communities.
Job Description
It’s an exciting time to be working in the transport sector in Auckland. Here’s your chance to play a part in it!
Te kōwhiringa | The Opportunity
We have a great opportunity for a customer focused superstar to join the Downer whānau, as a Senior Stakeholder and Communications Advisor. You’ll be working with a fun and supportive team, who together play a key role in the planning and delivery of road maintenance and construction activities across Auckland and Northland.
As the Senior Stakeholder and Communications Advisor, you’ll lead the design and implementation of stakeholder engagement and communication strategies, to help minimise disruption to customers, to achieve a positive customer experience during road maintenance and construction activities.
This role will involve face-to-face contact within the community, dealing with enquiries from the public, communicating with businesses, ratepayers and residents, preparing and delivering communication material (e.g. works notification letters), preparing awards submissions and providing expertise for potential bids, when necessary.
This is a Full-Time, Permanent opportunity based from our Penrose, Auckland office.
Nga pūkenga matua | Important Skills
You’ll need to be a confident people-person, who is comfortable working with a diverse range of people (site staff/crews, engineers, subcontractors, clients and members of the public). Naturally you’ll be unflappable and comfortable working in a fast-paced environment.
You’ll need to have strong project management skills, and can reliably prioritise what needs to get done, when multiple projects are on the go. You’ll also need to be adaptable and flexible, with a positive ‘can do attitude’ ready to be out in the field one day, back in the office the next.
You’ll bring:
- Excellent communication and relationship building skills
- A proven track record in providing exceptional customer service
- Skills in problem solving, conflict resolution and negotiation abilities
- Strong computer literacy, experience using MS packages (Word, Excel, PowerPoint, Teams, InDesign, Photoshop) and record keeping skills
- A full and current drivers licence
- 3 - 5 years’ experience in customer service roles (construction industry strongly desired), communications and engagement, or similar
Ko te take ka parekareka e koe ki te mahi ki kōnei | Why you will enjoy working here
Downer is committed to delivering excellence by ensuring our people have the environment and the means to be successful. We offer:
- Rewarding salary and Vehicle
- Access to our great new retail and services discount platform, Downer Perks
- Z Energy fuel discount and monthly freebies
- Free Marram health care benefits and discounted holiday homes
- An inclusive and respectable place to work
- Progression and development programmes to support personal and professional growth
Have a look at our other great benefits here!
Ko wai mātou | Our Organisation
Want to know more about what it is like to work at Downer? Then head to our People Site here!
Me pēhea ki te tono | How to apply
If this role appeals to you and you tick most of the criteria above, then don't delay, we want to hear from you today! Apply via www.downercareers.co.nz and search using job number 714558.
Please note that the successful applicant will be required to pass a pre-employment drug test & medical.
Due to the fast-paced nature of Downer, our vacancy close dates may be subject to change, so don't delay and make sure you apply as soon as possible.
