People And Capability Advisor, New Zealand

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84 Recruitment

Service Delivery Specialist

  • Posted 1mo ago
  • On Site
  • Fixed Term Contract
Location

Auckland

Salary

$70  -  $80 k/yr

Job Description

Join a dynamic and forward-thinking team where your skills in communication, coordination, and IT service management will make a tangible impact.

Why This Opportunity?
This role offers a perfect blend of technical challenge and customer-focused delivery. You'll get exposed to a large-scale programme of work that aims to future proof Schools cross Aotearoa. Based in Auckland, you'll be a key person to ensure services run smoothly and efficiently.

About the Role
As a Service Delivery Specialist, you’ll be the bridge between extenral clients and internal teams. You’ll play a critical role in managing IT service delivery to ensure it meets business needs, all while maintaining the highest standards of quality and efficiency.

What You'll Be Doing:

  • Customer-Focused Service Delivery: Act as the primary contact for clients, ensuring their needs are met with exceptional service and clear communication.
  • IT Coordination & Support: Collaborate with technical teams to manage incidents, service requests, and issues, ensuring prompt resolutions and updates.
  • Process Enhancement: Assist in refining service delivery processes, driving improvements that enhance customer satisfaction and operational efficiency.
  • Performance Monitoring: Track key performance indicators and provide reports that drive insights into service delivery outcomes.
  • Proactive Issue Management: Identify potential service risks and implement preventive solutions to minimize disruptions.


What We're Looking For:

  • A background in IT service delivery, customer support, or similar roles, with a strong emphasis on service management and communication.
  • Organiaational and multitasking abilities, with a proactive approach to problem-solving.
  • Familiarity with ITIL principles, service management tools and experience supporting ICT projects will be a distinct advantage.
  • A natural talent for building relationships with both clients and team members.


What’s in It for You?

  • A supportive and collaborative team environment.
  • Opportunities for professional growth and career development.
  • The chance to work on diverse projects in a dynamic sector.
  • A competitive salary package


If this sounds like your next big opportunity, apply now!

Hard Skills Required

  • IT Service Management
  • Incident Resolution
  • ITIL Framework Proficiency
  • Performance Reporting
  • Process Improvement

Soft Skills Required

  • Clear Communication
  • Customer Relationship Management
  • Problem Solving
  • Time Management
  • Team Collaboration

Benefits and Perks

  • 🧕
    Inclusive Workspace
  • 🤗
    Here for Good Leave
  • 🎂
    Birthdays Off
  • ❤
    Care and Appreciation
  • 🏘
    Work from Home

Job Schedule

  • Shift Work
  • Monday to Friday
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