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Millennium Hotels and Resorts New Zealand

Night Manager

  • Posted 2w ago
  • On Site
  • Full Time
Location

Auckland

Salary

$29 .89/hr

Job Description

  • Complimentary staff meals on duty!
  • Really great discounts on hotel rates nationwide!
  • Spin the wheel and win a prize on your birthday!


Grand Millennium Auckland hotel is on the search for our next superstar Night Manager who will assist the daytime team in ensuring that the Front Desk operates fluidly and proficiently. Assist guests with late-night enquiries, reservations, and housekeeping needs - uphold our commitment to excellence!

You pride yourself on your ability to communicate at all levels and maintain your cool head whilst solving problems under pressure.

We are Grand Millennium Auckland, and alongside Copthorne and Kingsgate Hotels, we are proud to be one of New Zealand's largest hotel operators and part of a rapidly expanding international network.

The detail:

  • Oversee all hotel operations during the night shift, and assume overall responsibility for the hotel, ensuring smooth front desk, reservations, and guest service functions.
  • Ensure the night audit procedures are completed in a timely and accurate manner.
  • Perform the role of Hotel Duty Manager for liquor licensing purposes.
  • Provide Outstanding Service Experiences for all external and internal customers to ensure 'Everyone Recommends Us' by providing professional and friendly customer service at all times, including upselling and promoting our products and services.
  • Ensure guest safety and security, performing routine property checks and responding to incidents.
  • Check guests in and out efficiently and professionally, as well as accurately perform the role of cashier.
  • Monitor compliance with hotel policies, including liquor licensing, occupational health and safety, and security procedures.
  • Deliver outstanding customer service, resolving guest issues promptly and ensuring a welcoming environment.
  • Support revenue generation by promoting hotel services, recommending local tours, and upselling food and beverage offers.


Minimum requirements:

  • At least three years' experience in a Front Office position or an NZ Registered Diploma
  • Experience completing the Night Audit process with working knowledge of Opera
  • Current and valid GM, First Aid, and LCQ certificate
  • Full clean driver's license
  • Experience in the hospitality industry


Is your schedule adaptable? Whilst this is a full-time role offering a minimum of 40 hours per week at a wage rate of $29.89 per hour, it is important you have the flexibility to work evenings during weekdays, weekends, and public holidays.

If you are looking to join a supportive team, apply now!

Optional: Please include a Video Cover Letter with your application

708439

Hard Skills Required

  • Night Audit
  • Front Desk Management
  • Reservations Systems
  • Liquor Licensing
  • Cashiering

Soft Skills Required

  • Customer Service
  • Problem-Solving
  • Time Management
  • Communication
  • Attention to Detail

Benefits and Perks

  • ❤
    Care and Appreciation
  • 📈
    Professional Development
  • 🏎
    Competitive Salary
  • 🎉
    Employee Discounts and Rewards
  • 🎖
    Long Service Rewards
  • 📣
    Referral Bonuses
  • ⛑
    Uniform Provided
  • 🍲
    Meals Provided

Additional Compensations

  • Bonus

Job Schedule

  • Includes Weekends
  • Public Holidays
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