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Auckland Council

Customer Support Representative | Lloyd Elsmore Park Pool and Leisure Centre

  • Posted 1w ago
  • On Site
  • Part Time
Location

Auckland

Job Description

Date: 17 Dec 2024
Location: East Auckland, NZ, 1010
Company: Auckland Council

He angitūtanga: The opportunity | Lloyd Elsmore Park Pool and Leisure Centre
Customer Support Representative
You will be joining our team at the Lloyd Elsmore Park Pool and Leisure Centre whose main goal is to inspire Aucklanders to be more active. You only get one chance to make a fantastic first impression and our Customer Support Team are the people that make it happen when Aucklanders visit our Centres.

Working as a Customer Support Representative, right from the first smile you will be responsible for ensuring an effective and professional frontline service to our diverse customer base, dealing with a wide range of inquiries, both face-to-face and on the phone. You will find that no day is the same!

Permanent part-time position (36 hours) Monday - Sunday

Our centre operates 7 days a week from 5:30 am to 9 pm, reliability, and commitment to working early, late and weekend shifts are crucial.

He kōrero mōu: About you
You will have proven administration and communication skills, as well as the ability to use your initiative to resolve problems and satisfy your customers' needs. Your outgoing and enthusiastic nature, combined with a passion for delivering excellence in customer service, is the key to success in this role.

Ngā āhuatanga kei a mātou: What we offer
We aim to upskill and progress your career, so if you wish to train and take on other functions within our centres such as Learn to Swim Instructor, Fitness Instructor or Recreation Assistant opportunity is there! As a Team member, you can also pick up extra shifts if you are hired into a part-time position, both in the centre you were first hired to work in, or others.

You’ll have access to a range of fantastic Auckland Council benefits, including the option of a Zoo pass and a range of partnership discounts. And as a Leisure Centre employee, you will enjoy free use of the facilities.

As we head into the holiday period, we will be reviewing applications in January 2025 and shortlisted candidates can be expected to be contacted the first week of January 2025

Tono Mai: Apply Now!
You can read the Position Description HERE. *Official Job Title is Team Member

Auckland Council is committed to the protection and wellbeing of children. This role is classified as a Children's Worker role under the Vulnerable Children Act 2014 and is deemed a safety sensitive position. As such applicants will be required to undergo police vetting and a drug test prior to commencing employment.

Employees in receipt of salary protection and/or on the predecessor Council terms and conditions of employment, please note that the salary protection and/or predecessor Council terms and conditions, including relocation, apply to your current position. Should you change to a new position (other than any secondment) you will be issued with a new employment letter of offer with current Auckland Council terms and conditions.

Auckland Council is an equal opportunity employer (EOE) and we are committed to providing a working environment that embraces and values diversity and inclusion. If you have any support or access requirements, we encourage you to advise us at the time of application to assist you through the recruitment process.

Hard Skills Required

  • Communication Skills
  • Customer Service
  • Administrative Support
  • Problem-Solving

Soft Skills Required

  • Coordination
  • Time Management

Benefits and Perks

  • 📈
    Professional Development
  • 🌿
    Wellness Program
  • 🧕
    Inclusive Workspace
  • ⏰
    Flexible Work
  • ⚰
    Funeral Cover
  • 🎉
    Employee Discounts and Rewards

Job Schedule

  • Monday to Friday
  • Includes Weekends
  • Shift Work
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